Achilles Heel Bar

Have had good service in the past, but this time I'm very disappointed. I ordered an engraved disc for my dog, told it would be done by the end of that week as he was waiting for a delivery. I agreed to pay for it there and then. Big mistake - nearly three weeks later and I'm still waiting. Every time I go in he tells me he's expecting a delivery that day and would give me a call, on many occasions I've attempted to go in only to find that he's very often shut. And on no occasion has he tried to phone me with an update. I would like a refund please - I could have had it done in Tesco but was trying to support a local business.
Nov 5th, 2022

Horrendous service, took 3 pairs of boots in on Saturday 12th and was advised they would be ready by Monday 14th. I advised at the time that I would not be able to collect until Saturday 19th and the guy said that was not a problem. Upon collection today the 19th , the same guy had no idea where my boots were, I had to point out to him where they were, he obviously had not marked my boots up with my name or number which I gave him previously and then I was advised he hadnt done them after waiting a week !!! furthermore, the worst of it all, at no point did he apologise. Absolutely disgusting service and I will never go back.
Jun 22nd, 2021

Positive: Professionalism, Quality, Responsiveness, Value
Oct 25th, 2020

Good service polite and adhered to covid regulations well
May 20th, 2020

Been using for some time now, nice guy and great service. Great prices too. Always nice to use an independent business.
Feb 27th, 2020