Properts Solicitor Estate Agents

Lack of professionalism in general, especially in written correspondence from the estate agency. No idea what the solicitors are like, but likely wouldnt use them after dealing with the estate agents there.
Mar 2nd, 2023

Lovely people and very helpful. It has been a pleasure to work with the Properts team.
Feb 5th, 2023

If I could give no stars I would. Didnt use these as my own solicitors - thankfully but they were sadly part of a chain of solicitors who held up the purchase of our new home. Due to complete that day and absolute radio silence from Properts, no response to phone calls or emails so unprofessional. Even if they werent ready they could have given a heads up. Personally Id avoid and look elsewhere if you want a professional service and to not be let down on the day of and loose lots of money due to holiday and removals being booked. Absolute disgrace.
Sep 6th, 2022

Properts took on my conveyancing case after JWD collapsed, which they didn't have to do. Prompt replies and adherence to the timescales set, thorough work and a job well done. Thank you Rebecca, Sam, Ryan, Stephen and the rest.
Jun 15th, 2022

Wasnt granted permission to speak to a solicitor for the first month, only a manager who had 0 knowledge of conveyancing by his own admission, but repeatedly reassured me my case was simple and uncomplicated and I had no need to worry. This was incorrect. Finally received contact from a solicitor, who wasnt even aware of the process this purchase needed to go through. Properts announced multiple times we were ready to exchange and complete, gave moving dates which triggered financially implicating actions including taking my deposit and mortgage funds, then pulled the plug and kept pushing back as they absolutely were not ready to exchange. I was left sleeping on friends sofas with everything I owned in storage as a result. Properts aided the other side to make amends, then invoiced me a further 900 for this work. I asked to discuss this cost, as I felt it very unfair I was being charged. Jane Propert agreed to discuss the day before exchange & completion. Before Jane managed to pick up the phone, she got her assistant to email and hold a metaphorical gun to my head, saying I pay it or they wont complete my casea couple of days to find 900, is that fair? Post-completion we tried to discuss and resolve this issuethe general manager has avoided my emails to arrange a call for 3 weeks.
Jun 13th, 2022