Paul Harries Opticians

Fantastic service. Paul went above and beyond to help me and all staff were great. Brilliant opticians. I would recommend to anyone.
Feb 21st, 2023

First time visiting this opticians and from my first phone conversation to the end of my appointment the staff were superb. Friendly, welcoming and attentive. I will be returning.
Feb 11th, 2023

Abject rudeness from a member of support staff. Only a small interaction but it caused upset to me and made me decide to use another optician. Visited today to make an appointment, the first words of the individual on floorwalking/meet and greet, before I had even spoken, were, "yes there is a lock on the door as it says" and pointed to the lock on the door. I had not said a word or indicated in any way that I minded the door being locked until it was opened by staff. Consequently went to an optometrist where staff understand politeness and customer service
Jan 5th, 2023

Jun 12th, 2020

Exceptional Independent Optician - Very Highly Recommend. Absolutely spec-tacular service from this opticians. Optician Paul is exceptionally warm, accommodating and thorough. I went here to be assessed for new colorimetry/cerium lenses due to having Meares-Irlen Syndrome and wishing to try this alternate method of tinting. Paul was very thorough in checking my prescription as well as talking me through the process then of the colorimetry assessment, and made sure that everything was spot on for me as someone whose Irlens presents as extreme light sensitivity. Margaret, the manager, was so helpful when I booked my initial appointment, both by phone and email. One of the most friendly and approachable people I have know. Margaret has been incredibly patient with me and my thousands of questions. I travel all the way from Pontypridd to Carmarthen to get my eyes and tints tested, which is about an hours drive. It is worth every minute of travel when you are greeted and treated with this superb level of customer service. I will be going to them every time from now on. They also have a great range of fabulous frames, which suit me down to the ground as well as the more conventional frames. I have recently picked up the Betsey Johnson glasses in the picture, which I am over the moon about.
Feb 13th, 2020