DFS Cardiff

The lady that served me in the store was lovely. Delivery was ok but they sent me the wrong cuddle chair and footstool. After sales is very bad I have emailed and rang and no one comes back to me. Would NOT recommend.
Apr 27th, 2023

Such a shame to be giving this poor rating, however its a true reflection of how I am feeling right now. I was sold a sofa, and informed the cushions were part of the order, in fact I even upgraded to pay for a patterned pufet which matched the cushions. I went into the store a few weeks later to ask if I could have a sample of the fabric for the cushions as the colour was an unusual orange and wanted to match up my decor. I was told that they didnt have fabric samples in store but I would be emailed a link so I could order the samples. The link didnt work, but I managed to work it out myself on the website. Samples arrived and the orange colour seemed brighter, so I went back to store to check only to be told cushions were not ordered and that Id have to pay extra! Despite, James doing his best to resolve, I was invited to cancel my order (4weeks down the line) as they would not be prepared to cover all the costs as the sales representative claimed she did not inform me they were included. Which I find strange as she even emailed me a link to order the fabric for the cushions? If she knew I didnt order cushions why would she do that! Such a shame as the sofa in question was lovely, but Im not prepared to pay for cushions which I was told was included out of principle. If you are buying a sofa from DFS, my recommendation would be to get everything in writing of what is/isnt included before you leave the store.
Mar 24th, 2023

Helpful staff with professional attitude
Mar 14th, 2023

Lovely Sofas and great staff ! No pressure when buying
Mar 12th, 2023

Went to dfs Cardiff gate and spoke to a very lovely lady call GIOVANNA a very pleasant and helpful sales rep she told us everything we needed to know and explained all the insurance and what was covered and even down to when and how to use the cleaning kit and how to plump up cushions on the items we decided to buy was given the choices of which version we would like and colour arrangements she is a brilliant asset to this store and has taken her time with us . The only downfall to this purchase so far which is not the lady's fault is that it could take up to 13 weeks to be made and delivered.
Feb 22nd, 2023