Imperial Services - Colum Road

Do not rent nothing here, they are like rats
May 16th, 2020

Be prepared for the worst with this agency! If you are thinking about moving but havent moved yet, RUN FOR YOUR LIFE! If, unfortunately, you are already with them then prepare to fight to have your bond back. Report every single atom thats not right in their initial inventory, otherwise theyll try to charge you when you move out. Before you start your dispute they will ask you for evidence that all your bills have been paid. No evidence is enough, youll feel treated like a thief. When you provide the evidence they will forget, and ask for the same thing again and again and again! In my case, I was in credit with my energy and gas utilities, but the lady couldnt grasp the concept and kept on saying It has to state zero!. A dog puppy is definitely smarter and would get it, surely after the second time you explain it. However, the lovely lady was more like a robot, something like if [#value $not_0] then echo FATAL ERROR x10. When you receive your first damage report the email says We know that your first reaction will be shock or anger. The fact that its an automated message says it all. Essentially, they are more than aware that all their tenants will surely feel so! And why is that? Well, their behaviour makes me think of a criminal association with the landlords. In my case the landlord was not a person, but a company. I have this feeling they maximise their profits by ripping off normal working people or students. I received a demential list of damages, including things that were clearly and obviously in that state when I came in and the repainting of the whole flat. Dont bother to provide pictures, what they dont tell you is that they already have ALL the pictures they want, theyll just pretend they dont know. I found this out when I went to the agency to speak to somebody in person. They have pictures of everything before and after, so what they do clearly doesnt look in good faith. Apart from that, when you try to complain theyll say its just an estimate!. However, their email says you have to clearly state that you accept when you agree with the calculation. So, what are you accepting if it can dramatically change to something else? God knows. The whole dispute process is ridiculously long and their self-imposed deadlines are never respected from them (but I bet that if you are even a day late it means automatic acceptance). It seems like they try to deliberately make you feel the financial pressure to make you surrender. Unfortunately for them I went to the very bottom of this dispute. In the last email they will give you 3 options: surrender; find a compromise with the landlord; use mydeposits. The third one is strongly discouraged by the wording that they use, so, obviously, its the right choice for you. Moreover, the first 2 are designed to make you lose more time and go beyond the timeframe allowed by mydeposits to raise a dispute. The end of the story is the following: As the Landlord has not submitted any statement or evidence demonstrating that the Tenant was in breach of the Tenancy Agreement, I find no grounds for the retention of any part of the Deposit. FOR IMPERIAL READING THIS REVIEW: nice strategy to stop listing yourself on Google Maps to delete all the negative reviews.
Apr 30th, 2020

Hi everyone, I do not recommend going to this agency because it is serious, I had problems with mold in my house and I always complained and the agency replies that it is normal to open the windows, it is not normal this house had serious problems at the end when I left they also took my deposit and this is not right for me it is serious if I can let you see all the photos as I was reduced or not words of this agency
Mar 26th, 2020

The best letting agency. Weve been with them for three years now and we couldnt have asked for better letting agents. Very caring and patient with our problems. Definitely will renew when our tenancy ends
Feb 15th, 2020

This agengy should win an award for the Worst Letting agency in Cardiff. If they put as much effort as they put into scamming and cheating their tenants out of their deposits (which is their speciality) rather than into providing a good overall renting experience , they would have twice as many tenants. If you are thinking about renting a property with them, it does not matter how good the property is, it is not worth it. There are lots of other letting agencies in Cardiff that actually care about their tenants.
Jan 18th, 2020