Nuffield Health Cardiff Bay Hospital

My son had an appointment with Consultant Ali Husani ENT on 26/4/23. From the moment we arrived we were made to feel very welcome and comfortable by the receptionists and offered coffee. No long waiting period. Consultant Husani came straight out to meet my son and myself and was so thorough and professional. My son was encouraged to ask questions after the examination and Mr Husani answered all of them with great detail. He made my son feel comfortable and at ease. There is follow-up treatment required however, there is no worry of this after recieving the top notch care and attention by Consultant Husani. An amazing experience, this is what care should be about. Thank you to the Nuffield Hospital and of course the wonderful Mr Husani who we thoroughly recommend.
Apr 21st, 2023

Today 17th April visiting for hospital been many times before could not praise enough but the last few weeks it's been awful today was absolutely crazy waiting 45 minutes for a blood test that's all the nurse did was walking around doing nothing in and out of rooms and to reception. I had to ask reception what the delay was but could not give me a answer then the nurse the same just kept saying sorry but sorry is not good enough not even a excuse. Last week in and out.
Apr 13th, 2023

Jan 4th, 2023

Phoned Thursday to try to get urgent CT scan for mum in law, had to leave voicemail as couldn't speak to a person. No answer by Friday pm so I rang again and left another message. There was an email address given on the voicemail so to try get things sorted my husband emailed as they suggested we would get a reply in 24hrs but it's now Wednesday and we have not heard a thing! So disappointed with this service. Have sorted alternative now but this is not what you expect when you opt for private health care!
Dec 20th, 2022

I was involved in a collision on Thursday and spent 9 and a half hours in A&E on the Friday and was diagnosed with a fracture of the pelvis and was sent home. Over the weekend I was in pain and found it very difficult to walk. I rang the clinic first thing Monday morning and was given an appointment that afternoon. I saw Doctor Shah who put my mind at rest and thoroughly explained the injury to me. I did not require an operation. I also underwent a partial knee replacement here 10 years ago and was extremely pleased with the care I received. Thank you all once again Stella
Oct 23rd, 2022