Well Radyr - Station Road

Disappointed with no stock on shelves but the pharmacy staff are doing well obtaining and fulfilling prescriptions on time. I have seen the staff being shout at, even though the fault is not with them. They do go above and beyond, and myself and girlfriend, don't have any issues.
Dec 17th, 2022

What can I say. The staff at this pharmacy are loving and caring. Friday the 25th I was amazed how one of the colleagues working at the branch helped 2 sick people. This is what we need in this community, I can't praise them enough for what they have done, and definitely made the place a turn a round. Well done. I will definitely be coming back to this pharmacy and bring my family along too.
Nov 29th, 2022

Nov 23rd, 2022

Sadly this pharmacy absolutely never has enough medication. Since moving to Radyr I have been here maybe 10 times and Id say 9 out of those 10 the whole prescription was unable to be fulfilled. This always results in needing to come back a few days later which is really inconvenient. I even rang today to confirm the item was in stock but then there was only 3 out of the 4 boxes. I wont bother trying again. Please sort out your stock ordering.
Oct 30th, 2022

Very hard to see this pharmacy decline the way it has over the last year. I am there most weeks and it gets worse each time. The shelves are empty, staff are rummaging through stacked trays to find prescriptions theyve not had chance to properly file, most staff members are ok, but one last week has pushed me to write this review, A old man who clearly struggled mobility wise was told to come back in the afternoon , he was visibly cheesed off but not rude , he said you told me it would be ready today? , the member of staff them embarrassed him in front of a lot of other customers myself included ( we were all awkwardly looking at each other in shock) by loudly telling him to drop his attitude, she spoke to this man who was well into his 80s like a toddler! I don't think she cared just how much effort physically it probably will take that man to keep returning for nothing, he had every right to be disappointed, Its really embarrassing how long their turn around time is for prescriptions , Im talking 3 days which is outrageous. I cant see how this pharmacy will survive another year, its not a independent pharmacy the WELL chain is thriving most places so I don't get what makes the Radyr branch so poor. Theyve even stopped their repeat service which again is a life line for old people. Please look into staff and stock for the branch its becoming unbearable.
Dec 27th, 2022