Soulsby & Darlington

This has been my opticians for years and they are always professional, friendly, helpful and very good with my children.
Jan 28th, 2021

Aug 20th, 2014

On the 13 January I attended for an eyesight test after which I chose to pay 220 for two pairs of glasses. After returning home I realized that one pair had a scratched lens, subsequently I returned these to the Pontypridd store and was informed it was a manufacturing fault. The following week I received a call to collect the glasses and all was fine until on cleaning a member of staff snapped the frame. I then had to chose an alternative frame as my first choice could no longer be supplied, Then a week later I received another call to inform me that for no clear reason I would have to undergo the whole process once more. I then again returned to the shop to ask for a refund as I had lost all confidence in their services, I then had to haggle for my full refund and was eventually refunded in full. So after 22 days and a lot of wasted time I still have no new glasses.
Jan 30th, 2016