Vision Express Opticians - Cardiff

Very to organise eye test. Very professional young lady Manon I think tested my eyes. Very helpful young lady Hannah organised my glasses order. Well done vision express Cardiff.
Apr 19th, 2023

"Your call is important to us, please continue to hold". How important is it, when customers cannot speak to anybody on the number despite holding for 15 minutes and trying several times a day? Perhaps this is where Vision Express really excels - being incompetent and negligent.
Apr 18th, 2023

Great service from all staff. Eye test was quick and on time. Helpful Opticians.
Apr 15th, 2023

Absolutely scammers, staff arent friendly at all. Manager booked an appointment to bring my glasses in to see what problem I had. Finished my shift early to visit them, managers was not there & the staff who served me wasnt helpful. My glasses were under warranty and asked me to pay for a new frame which their frames arent any good enough to waste my money on. I wouldnt Recommend this place to anyone you better off going to somebody professional with respect. I will not be paying my visit here again waste of time and money to be honest.
Mar 12th, 2023

Just come from there, I complained that my 500 glasses were scratched despite having scratch resistant coating and only two months old. Very rude manager I overheard telling the person you was seeing to me that its tough if I scratched them its my problem. Rang HQ to complain turns out they are still under warranty- Shame on you for not even checking! All sorted and repaired after a call from their HQ. - changed to 5 star
Mar 4th, 2023