Urban Outfitters

was there yesterday and noticed today that one of the items i purchased isnt in the bag even though it's not something very small that could've gone unnoticed. on the receipt it even says that it got scanned. the girl that was at the checkout however was already in a miserable mood it seemed like and like she didnt even want to be there so i'm not sure if it was done on purpose or she really just forgot to put it in there but i'm really upset because i paid 30 pounds and cant even get a refund or get the same product for free. just very disappointing experience.
Apr 24th, 2023

Took my daughter shopping, had some bargains.
Apr 17th, 2023

Apr 10th, 2023

Went here on the 21st March 5-6pm where I was approached by an awful bitter woman who either was having a bad day &/ or hates her job & likes to take it out on customers.I changed my mind on a piece of clothing & put it back where I found it! this is when she spoke to me in a nasty tone and insisted I put it back where I found it ?? confused, she gestured her hands to me to go away and would not listen or look at me, very rude and spoke over me.I went to complain about this brunette round faced woman who turned out to be a manager somehow, I then heard her speak about me loudly on purpose on a radio after I couldnt find a proper way to make a complaint because no one of higher authority was available. This led to trigger my anxiety and almost cry in store cutting my shopping short . Im only 19 I have no business of being a karen or rude to retail workers.Even if I did do what she said (which I didnt) its in her job description so I suggest she takes another look at it before trying to make ppl feel upset for no reason. I have to return something from that day because I was too scared to try it on after, but Im too anxious to go back!! Should not be a manager if you cant listen to reason.
Mar 28th, 2023

Mar 25th, 2023