Wales Environmental Group

Service: Construction debris removal Positive: Professionalism, Responsiveness, Value
Dec 7th, 2021

Apr 16th, 2020

I used Wales environmental to empty a pumping chamber. They asked me the distance from the pumping chamber to where the lorry would be parked and I said around 30-40 meters. An engineer turned up on the arranged morning and said it was about 70 meters and I hold my hands up as I was wrong about the distance. He then informed that he didn't have a long enough hose on the van which is fair enough and would have to rearrange to do it again with the appropriate hose. I thought well it was my mistake so can't argue, they then charged a 90 abort fee which I thought was excessive considering their depo is 2 miles away and must have cost 1 in fuel if that. Anyway the next day they turn up they go to the OTHER side of the building and drain the pumping chamber from there but it's only 30 METERS from the lorry to the pit! I asked why they didn't just drive round to the other side of the building on the last visit as it would have saved me 90!! When confronting them they would not offer any refund and said that I had the distance wrong which I admit to from the other side of the building BUT they didn't use that side, they used the side that was 30 meters and they had the correct length hose on the previous appointment!! I can't see this as anything else other than a ploy to get more money from me so they get 1 star.
Mar 29th, 2020