NCP Car Park Cardiff Dumfries Place

Incorrectly reads number plates and then you stand for ages by the door waiting for someone to come and open it for you
Apr 19th, 2023

The pay machine closest to the car was out of order. Had to walk to the other side of the car park to the next one. When we got there a poor woman was tearing her hair out because the touch screen was not very responsive and it kept throwing her out. We lost count of the number of times it took us to pay because we had to keep starting again. Good job we don't have high blood pressure!
Apr 18th, 2023

Horribly flawed parking system. Safe yourself a lot of trouble Avoid ncp parking ! After return from shopping and dinner me and a party of 4 wanted to enter the building, pay for parking and take the car out and drive home. Unfortunately this all went horribly wrong. Building and payment machines are locked from outside and can only be accessed by entering license plate entry on outside console. After entering my licence plate the system told me my registration wasn't recognized. tried in many different ways ( with, without spaces, with dashes) all with same result. Pretty annoyed. Started to look for helpdesk phone numbers but none advertised. In the help menu it say to contact support for help but NO number. Googled for a helpdesk number which we dialed. Took minutes to get through after lot of confusion and lengthy conversation they would send someone over. 5 minutes later then advised finally a ncp representative arrived. He then let us in by using an override code. Made us pay the parking. The system had recorded my license plate incorrectly. The ncp rep then opened the gate for us so we could drive out. No apology, no compensation for inconvenience. No service, nothing. I grant ncp 1 star. Which is 1 star too much. Safe yourself a lot of trouble Avoid ncp parking !
Apr 16th, 2023

Very Secure car park.
Apr 16th, 2023

Apr 15th, 2023