phs Group (Caerphilly)

DO NOT USE THIS COMPANY! We are trying to cancel our agreement, and they refer to an auto renewal clause. We knew we had a 3 year agreement, with a 90 day notice period and then they refer to this auto renewal! to keep us paying them money, absolute joke of a company!
Mar 18th, 2023

I would advise no one to use this company. They are incompetent and even when evidence is produced to prove that the issues complained about can be verified they totally ignore this. My main concern is the attitude and threatening manner they then put into practice to obtain payment for a service that they have acknowledged is poor and has tried by myself to resolve for over a year. Very poor practice.
Jul 25th, 2022

I'm loving my time there so far and so happy to be back - becky
Nov 22nd, 2021

DO NOT USE THIS COMPANY. At best they are incompetent and lazy, with little interest in dealing with people, let alone helping with their problems. At worst they are corrupt, and will lie and cheat to extort as much money out of their customers as possible. After two years of bad service, we gave up and cancelled our contract. This is when our problems really started. Despite us ending the service upon the advice and authoirisation of our Account Manager, after 6 months of late payment reminders and ignored emails, he denied this agreement had ever taken place and charged us over 1000 for handing in our notice 6 days after the deadline stated in their Ts & Cs. After several days of disputing the fine we finally gave in and agreed to pay (anything to end this nightmare), at which point he stopped replying to our emails altogether. A month later he came back to us and tried to charge us another 600+ for collections that had not (or would not) take place. At this point their technician even began lying about emptying our bins. He sent a Google Maps screenshot 'proving' that he'd visited. We have CCTV footage proving that he did not. After speaking to our Account Manager's boss, we finally got our charges reduced back to the original 1000. We now have a new sevice provider, but are still waiting for PHS to remove their old bins. I expect to be waiting a long time. Rotten to the core.
Nov 20th, 2021

Absolutely dreadful sharp practice, charging me throughout the pandemic when emailing to say the support us even though we cancelled the service, and now charging me for a direct debit and portal service we do not even have. No one will talk to you on the phone.. Terrible practice and no consideration for us as a client. Customer service dreadful. No one can be bothered to speak to him.
Mar 20th, 2021