Diverse Cymru

Absolutely apalling service. My partner's mother has carers paid by direct payments which are supposed to be managed by these clowns at Diverse. They simply ignore all email requests for information, go against payment rates that they themselves set and over Christmas have refused to pay staff because hours worked details were not received on time, yet they refuse to replay to requests asking when the cut off date is! Please CYngor Gwynedd go back to who you were using before, this lot are just creating stress and hassle when people need it least.
Jan 26th, 2023

Very difficult to contact this company.
Apr 12th, 2022

Jan 22nd, 2019

Feb 15th, 2018

Very bad advocacy. They claim they are "diverse" but when it comes to disabilities, they're far from it. They should at least have a basic understanding but they have literally no understanding at all. They don't visit people, it's an online service only. They didn't do anything for many months or even email me and when i had to ask the council lady, she managed to get in contact with this advocacy and they lied to the council saying that they were going to a meeting with me (there was no meeting lol) and they said that they were visiting me when they don't do that so that was a lie. A few weeks later, the advocates email and they use really big words and really big not simple questions (when they knew they shouldn't do that with me as they were told but didn't listen) and they get every fact wrong and about your case wrong and they refuse to say sorry for anything they've done wrong. They are the worst advocacy I've ever had Laua Rees and Dawn Ashton are very very bad They're useless and you will not get any help from them, just look at all the other reviews left, it's not only me...
Sep 15th, 2022