Goldsmiths

Apr 1st, 2023

Not very good after care service. Eternity ring 14 months old, and one of the diamonds has broken. Their repair service has worded their quote that it's damage rather than a fault. I have to pay the repair costs of 280 myself. I know I haven't knocked it. I would know if I banged it hard enough to break a diamond. Goldsmiths won't pay for the repair, not even an offer to pay part costs. Not very happy but I need it repaired!
Mar 23rd, 2023

Bought a watch from Goldsmiths Cardiff on 15/02. Thank you Cerys for such great customer service. Will have no hesitation in returning for further purchases.
Feb 18th, 2023

Would highly recommend as staff make you feel valued. Friendly staff and good service
Jan 30th, 2023

I have had a very disappointing and frustrating experience with Goldsmiths Cardiff store. I took my loved Montblanc 149 with an ebonite feed and specialty ground nib by Mike Masuyama for a service. After 6 months I received a call informing me that the pen has arrived. To my great dismay, the pen they showed me was a brand new Montblanc 149 with plastic feed and standard Medium nib (attached here). After pointing this out, the personnel working there told me to contact Montblanc customer service directly, which is bizarre because I left the pen with Goldsmiths and not Montblanc. In the course of following 5 months I sent a number of emails to Goldsmiths (most of which were not answered) and made 4 visits to the store. Montblanc themselves admitted of changing the feed (which I did not ask for!), but Goldsmiths wanted me to pay 115 GBP (60 GBP to Montblanc + 55 GBP to Goldsmiths) for the pen that has lost a considerable value by this botched service. I have done so, and I hope never again to have to deal with Goldsmiths. Most of the people working there are friendly, but completely incompetent and useless. I understand that mistakes happen even in the best of circumstances, however, the way Goldsmiths have handled my complaint is unprofessional. Zero stars.
Apr 16th, 2023