Boots Opticians

Not the best of experiences. Waited 2 weeks for the glasses that cost a fortune. I asked for them to be sent to Swansea branch, major confusion and yet more delay. Sadly I just couldnt wait any longer, and it was easier to just go elsewhere for glasses. On a positive, Boots did agree a refund.
Jan 5th, 2023

Very poor service from Queen St Branch Cardiff - sent my mother home without testing or correcting her near vision and when I eventually got through to someone on the phone (20 min) to ask them about this they simply weren't interested in resolving the issue or even checking her records. Needless to say have moved to a more professional optometrist.
Nov 6th, 2022

Really helpful and great service
Feb 3rd, 2022

Today I spend over 500 on two pair of glasses for me and husband on SPECSAVERS !!! Yes, 2 weeks ago I booked our appointments with an optician and yesterday someone called me saying they had to cancel due to short stuff. I asked if the attendant could help me settings up an appointment with another boots stores (I am from Cardiff and was willing to attend Bridgent store). She told a plain NO and that I had to go online and book a new appointment myself as she doesn't know the other stores availability. I stated that me and my husband took the day off in advance so we could attend the appointment, as they were the ones canceling, I asked again if she could call other stores as they would give her more priority. She said gain, NO and that I had to go online and book myself. It impressive the lack of customer service. I am boot client for years now, my first option on everything. I can definitely tell you that Boots lost my business today.
Jan 12th, 2022

Guy repaired my glasses on the spot and didn't take penny. I will be back if need any help in future.
Sep 28th, 2021