Flannels

Similarly to other reviews left on here, we unfortunately had a very bad experience. We visited on a Tuesday to purchase a relatively expensive bag for my partner. Hed decided on one, placed the purchase and left. Later that day hed decided to actually get a different style of bag from another designer, and so we returned on the Wednesday morning to refund the original purchase. We were met with a very passive aggressive sales assistant called Jamal, who said he can only offer an exchange or store credit. I asked at what point during our purchase yesterday had it been told to us that they do not offer refunds, and his reply was Well you didnt ask. Its not the customers responsibility to ASK if a store gives refunds before making a purchase, and as per the Unfair Trading Regulations 2008, a store is required to inform a consumer of any reason why their purchase may be altered if looking to seek future recompense - in other words, they were actually breaking the law by not telling us. All he kept saying was Its policy. Its the store policy. After a rather lengthy heated conversation between himself, the store manager, and the exact female sales assistant that had served us the day before, we left with the telephone number for Customer Services. I rung them the next morning and explained the situation. The lady whom I spoke to (Jessica) was absolutely brilliant. She emailed me back not even 3hrs later and told me shed got the store manager to agree to refund us, and to head back down as soon as we were able to. Upon arriving at the store, Jamal was there at the counter again to serve my partner his refund. He made a point of saying that the store had got an email from Customer Services to refund you, and all of the staff have been made aware to do so. My partner then handed over the bag, he refunded him without another word and slid the receipt across the desk, then walked off. No apology for the way he spoke to us the day before, no explanation, nothing. The absolute audacity and attitude on this man STINKS, and I sincerely hope the people working here are re-trained and reprimanded, starting from the top down. Avoid this store at all costs, they are rude, unhelpful and self-centred people. The female staff member who served us on the Tuesday and sold us the bag was actually screaming in my fave telling me I was talking rubbish when we were querying the refund, and I had to walk off through fear of really losing my temper. Had it not been for the fantastic and professional actions of Jessica at Customer Services, Id have taken this a lot higher. Im still considering reporting them for multiple breaches of the Consumer Protections Act and Unfair Trading Regulations.
Mar 26th, 2023

Mar 18th, 2023

My favourite shop!! I this shop, the staff are so helpful and love a chat, the clothes are amazing, can't wait for the new store to open..
Feb 24th, 2023

Terrible quality may aswell be buying off the lucky lucky men
Feb 21st, 2023

Feb 18th, 2023