Sales & Lettings Angels

AVOID AVOID AVOID. They lie and try to exploit students. The worst agency I have ever come across. They seem pleasant to begin with but are very much the opposite if things don't go to plan.
Apr 28th, 2023

I do not even know where to begin with how we treated from Feb 22/23. The property wasnt ready for our arrival and was dirty and unsanitary. Agency tried to push back the time whilst vans were loaded and waiting. Landlady pretended to be a cleaner on the day so she wouldnt have to take ANY responsibility. Throughout the tenancy we had serious leaks and property damage from those leaks. The structure of the property was unsafe. Kitchen was falling apart. No running hot water in the downstairs toilet for months. Waited seven months for a back door key. Rotting decking which attracted rats. Moulding walls in the bathroom and the worst, rotting single glazing windows at the front of the property. Many didnt even shut properly. But did the landlady or Sales and Lettings Angels fully support us in any of this? No. Just excuse after excuse. So much so that we eventually got the Council involved but should never have to come to that. I understand that the landlady wanted to undertake repairs herself however, if these arent done then surely the agency should step up and take some form responsibility. Both parties claimed they were both hard to get in contact with and it just wasnt good enough. Then came the battle with getting our full deposit back through DPS. The amount of unanswered emails and messages showed how we were treated throughout but was still deducted 5 for a lightbulb. Wow In conclusion, PLEASE avoid this agency and their rogue landlords. Itll cause so much stress. We had the year from hell whilst paying over 19k for the privilege. If you do decide to rent with them its so important to keep every message, email and record calls
Apr 14th, 2023

Awful experience, I'd suggest you to stay away from this agency. The agency workers will go any lenghts in order to give seemingly reasonable answers here but it's a sham. Such a bad review is a result of having been scammed, it's so easy for them to write a reasonable answer here where you can't even respond to it. They're so eager to take the money and will find any way to keep it without providing any service. Why bother actually renting the place when the money is already yours. Disgusting company, just read the bad reviews and realize it could've been you.
Nov 7th, 2022

Nov 1st, 2022

The team in the office were helpful throughout our tennacy. They did have to be pestered occasionally to get a response. However, they were on the whole an alright letting agent. The deposit return process, however, is where we had major issues. Despite the check out report showing that the property was left in the same condition (in some places better) than when we moved in, our landlord still tried to claim over 400 from our deposit. After four months and being forced to go through the DPS appeal system (which I would recommend anyone with similar issues doing) we were thankfully able to get all our deposit returned to us. It is clear that some landlords represented by Lettings Angels will try and rip you off where possible. While I understand that the lettings angels team are not necessarily at fault for the greed of some their landlords, as they managed our property they ultimately foot the blame. I hope in future Lettings Angels choose only to represent landlords with morals and values who are not driven by money and greed. Sadly, I know that this is me being extremely naive and this company will likely never change. So beware! If you do choose a property managed by Lettings Angels take pictures of everything when you move in and out, and always go through the DPS appeal system. Even if you don't think you'll win.
Oct 13th, 2022