Ms Autos Pontypridd

Brilliant! Thank you so much!
Apr 26th, 2023

Lovely folk. Very reliable and honest.
Mar 16th, 2023

My MOT was about to expire and they fit me in without question and got it completed that day! I am really grateful and such lovely staff!!
Feb 23rd, 2023

Perfect tool
Dec 29th, 2022

I'm beyond Upset. I waited 4 days for my Car to go into M&S Autos. I rang first thing on the Tuesday Morning. Matt on Reception explained that due to a shortage of Mechanics that would be unable to see me before Friday & so my Car was booked in for the Friday. I was asked if I could bring it in as early as possible & so, on my day off, I brought my car which had No Headlights & No Windscreen Wipers to M&S. Speaking with Matt & Paul on Reception I handed over my keys & was told that someone would contact me Mid Morning with an update! ,,,,, Because I am Out of Area I walked into Pomtypridd for a couple of hours & waited for their mid morning Call Back .... Well I waited & waited & WAITED!!!!!! I rang them back at Midday, 4 hours later & was told that no-one had looked at my Car as yet! .... I am a Patient Person, I eventually decided to get on a Bus down to visit my Mother in Whitchurch & as I was doing this realised that my Mobile was running out of power! I rang M&S in order to give them my Mother's landline number & thought that I might ask whether 2 hours later anyone had taken a look at my Car!!!! There was an extremely Sharp reaction from Matt, in relation to him already having told me that they only had 2 Mechanics Working (not the first time He has been a little brusque/abrupt I would add!!) ... This was 6 hours after I had first brought my Car in, after having waited 4 days! ..... I then replied that I would come to collect my Car at 4pm as if they had been unable to rectify the problem I would be driving Home in the Light with No Lights!!!!!! ..... Long Story short I returned at 4pm, 6 to 8 Men standing around the Garage, it looked as if my Car was JUST being looked at, it had been there 8 hours at this point & was told that it was an Electrical Problem & they could not do anything! ...... It would have been appreciated if they could have looked at it sooner! I spent much of my day waiting to hear back! A call simply to update after an 8 hour wait would have been appreciated, there was none! ..... Proprietor & his Father have always been extremely pleasant! I had no dealing with them today! But as a Customer I prefer to be kept updated & to be treated politely, the response I had was Offhand & a little Rude! An 8 hour wait for Nothing! I'm Hugely Disappointed with the Service Today! Service: Electrical
Nov 23rd, 2022