Johnsons The Cleaners

Not very welcoming and Staff very unprofessional..won't use again..Will go else where..
Mar 27th, 2023

Mar 15th, 2023

is it from posting parcels and occasional cleaning
Mar 7th, 2023

Used this to return Parcel , staff very kind and helpful
Feb 21st, 2023

We used the wedding dress cleaning service following the completion of the legal ceremony in city hall to prepare the dress for a celebration party at a later date. The dress was sent away to be cleaned and was returned on a hanger with no mention of any issues. On closer inspection the dress had in fact been washed, had been shrunk and the silk was ruined. We were told to bring the dress in to be sent away for testing and a report came back stating it was washed in detergent with optical brightening agents. Proof that they had in fact washed the silk dress instead of the wedding dress service that was requested and paid for. We were told that the dress was celebratory in nature and had filled its primary purpose therefore as a good will gesture they would pay us half the receipt cost (not taking into account travel & accommodation for fittings) and offer 100 as compensation. They highlighted that they use the Textile Services Association guidelines when judging fair compensation; but when asked, they were unable to provide a copy of these guidelines because they were not actually a member of the association and havent been for nearly 2 years. We will be out of pocket roughly 1500/2000 to replace the dress for our wedding celebration. Throughout the entire situation Johnsons were evasive, uncaring & indifferent in their responses to a really upsetting situation. Disappointing from such a large chain. Service: Wedding gown cleaning
Nov 25th, 2022