The Taff Riverside Practice

Very poor service at front desk too poor
Mar 14th, 2023

Reception staff are totally incompetent. I filled out the application form in the surgery, they took copies of proof of residence and my passport, and I was told I would be registered within 24 hours. Now, 5 days later, when I tried to make an appointment, I was told I wasnt registered. I need urgent medical care and this is the response I get. Remarkable.
Jan 13th, 2023

I have never, ever dealt with receptionist so rude in my life. I called as I am extremely concerned about my mothers health, I wasn't rude once litering everything I said with 'please' and 'thank you's. Receptionist answered with an attitude from the get go, spoke to me extremely brashly then slammed the phone down at the end. Not once did I reciprocate the bad attitude and yet she carried on this way for the entire call. I understand you're over worked and underpaid, I am sorry it's this way but when someone comes to you with a genuine problem you need to do your job. I'm not the one paying you. At a time our government is clearly leaning towards privatisation it's sad that some staff make it easier for them with their stinking attitude. Me and my sick mother who is borderline on her death bed are not the right people for you to be taking your frustration out on.
Jan 8th, 2023

Avoid this gp if you can. My whole experience with them disgusting. I had so many issues with that practice.
Jan 27th, 2022

Very bad experienced staff at the front Desk.
Sep 14th, 2021