Roathwell Surgery

Surgery itself is very comfortable and well kept. The staff have always been super helpful and friendly every time that I've been. The phone system is absolutely shocking though - lines open at 8am and no queueing system in place, it just says line is busy and hangs up on you. It's completely pure luck if you do manage to get through and book yourself in to see a doctor on the same day, otherwise it's a two week wait to book a general appointment. Overall happy with the surgery, service and staff - only complaint is the phone system.
Feb 7th, 2023

Never had any issues with this surgery. Staff are brilliant!! Doctors and nurses too
Dec 19th, 2022

Disgusting attatude from staff . each one from reception think they own the place . very rude splot brought up junkies.
Dec 7th, 2022

If your mentally ill then stay away as youll definitely get worse. the receptionist has no manners and is very rude and she definitely think she knows more then the gp and if you ask to speak to your gp she's get more rude I really dunno how she still has a job it's disgusting. People's health should come first this gp feels like it's in a different country. And my partner can't speak too good on the phones as he was asking me thing she over heard and said well I'm gunna get off the phone now so you can speak to who's in the background how unprofessional.
Nov 22nd, 2022

If I was asked what a surgery could do worse, I would be hard pressed for an answer - although every now and again there will be a very helpful locum who will actually take an interest in your long-standing health problems. This is a GP surgery who filed my chest x-ray and decided it was not important to inform me that I had developed emphysema. This is a surgery who kept me on hold for over 90 minutes then just cut the phone line. This is a surgery whose receptionists are like the Spanish inquisition, attempting to convince you that you have no right to speak to a doctor. You will be spoken down to by both the receptionists and the majority of the doctors. You will have issues with your prescriptions that cannot be resolved. You will find yourself in a debate with the pharmacist for 20 minutes only to find out at the end that it is not an issue they can resolve, and then you are back speaking the the receptionist, who will do everything she can to stop you speaking to a doctor. I with you good luck, and I wish I could afford to move to get registered elsewhere.
Dec 5th, 2022