Taff Vale Practice

Whenever I try to call to book an appointment it takes an hour just for the receptionist to call back (the receptionists are usually on a massive power trip and act like the bouncer of the NHS) Whenever I do get an appointment I usually get told that it's most likely due to my periods or something like that. Oh also if you need an appointment for mental health enjoy the month long (if not longer) wait.... thanks for that
Apr 15th, 2023

Mar 26th, 2023

I am relatively new to the practice, sadly I found a particular member of reception staff, rude, unhelpful and inpatient regarding my repeat prescriptions which lead to me having wrong medication and my medication late on 2 occasions in November and December. I am going to write a complaint re this. Brilliant G.P. My appointments have been thorough with good advice/ options discussed. Unfortunately on the telephone for 1hr 3 mins and 45 mins to make appointments for telephone consultations.
Jan 21st, 2023

Great service - always seem to make available a doctor to be seen - best doctors I have ever used
Dec 3rd, 2022

All staff are great but my god be prepared for hours wasted on the phone trying to get through to them and if thats not bad enough, when you ask for a call back they will ring once and not again, which makes the 2 hours youve wasted calling them a total insult, as they cant be bothered to call back for more than a few seconds. To blame staff turnover is not acceptable either as this begs the question as to why they leave as fast as thet train them. Overall contact is the worst experience ever but the staff when you can get through are amazing.
Nov 28th, 2022