British Gas

Absolute sham. They dont respond to queries and point you to their chatbot that says everyone is busy and hangs up every time. Then when you try phones, their virtual assistant is the worst most frustrating thing either. Cant wait to leave this god forsaken company.
May 3rd, 2023

Joke of a company We purchased a new build st Modwen and had no option but to sign up with them Had to wait 6 months for 1st bill and then cant access it as online platform does not work so had to order paper copies and still waiting for them. Asked for a smart meter..guess what..nothing! They do not care about customers or the planet Total shambles
Apr 20th, 2023

The worst company! Charged me 600 for gas and 416 for electric in 1 month!!! Because I missed 1 month of meter reads!! In a two bed/ 2 people bungalow absolute joke!! Staff are rude dont want to help tried closing account and still keep sending you bill when I dont even live there anymore. If I could give 0 star! Dont join with them!!
Apr 20th, 2023

Ive had to call them 4 times now asking to deal with the same issue but nothing has been resolved. One of them even said theyd call back which never happened. So frustrating when it takes forever to get through to someone just for nothing to get sorted.
Apr 19th, 2023

The lock on the white cupboard containing the meter has broken. I could not find anyone who could arrange to get it repaired. The reader won't return until it is fixes.
Apr 12th, 2023