Cafe Aroma

I visited Cafe Aroma located at 120 Crwys Rd, Cardiff CF24 4NR, and unfortunately, my experience was quite disappointing. While the food was average, I was appalled by the owner's behaviour towards his staff. During my three visits, I witnessed the owner demean and berate a particular staff member in front of customers, especially targeting the south Asian staff member. This behaviour is unacceptable and made me feel uncomfortable as a customer. Furthermore, the owner was very hostile and defensive towards customers, including myself. When I challenged him about his rude behaviour towards me, he justified it by saying, "this is just the way I talk." This dismissive behaviour is not acceptable and shows a lack of respect towards customers. Overall, I was disappointed with the consistently poor quality of service and the owner's treatment of his staff. Based on my experience, I would advise others to avoid this place. It's essential to support businesses that treat their staff with respect and provide a welcoming environment for customers.
Apr 20th, 2023

Apr 6th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 Recommended dishes Full English Breakfast More
Jan 17th, 2023

Jan 12th, 2023

Food : 4/5 | Service : 3/5 | Atmosphere : 4/5 More
Nov 23rd, 2022