Steinbeck and Shaw

The worst bottomless brunch Ive ever been to. Went as a group to the mama Mia brunch for a birthday and it was so disappointing. We werent properly greeted at the door, and no one explained the event, so we were clueless in terms of timings and what to expect. Once we found our table it was a booth with a small table, despite us being a large group, this quickly proved to be an issue when food arrived before we had received anything else, we all had to balance the plates on our laps. One of our party had plastic in her burger, the food quality was shocking, I have had a much better burger from a van for much less money than this brunch costs. Despite our food arriving we still had not received a single drink, there was meant to be someone coming around pouring Prosecco. The queue at the bar for cocktails was insanely big, and the bar staff voiced their concerns as they had never made cocktails before that day, we never received our drinks. I think the most shocking part was the poor reception from the manager when we tried to voice our issues, he was extremely rude, degrading, disrespectful, and that was the final straw of us leaving. There was no drag either, and no mention of anyone turning up. Avoid this place!
Apr 23rd, 2023

Very friendly and fun place
Apr 23rd, 2023

UPDATE: 4 weeks after contacting the guest relations still have not received a response to our email. After emailing them twice havent heard anything back. The worst bottomless brunch I have ever attended. Arrived at 11:45 no one told us what would happen or where to go. We were taken to a booth with a small table for 6 people. Only an hour time slot. By 12:35 we still hadnt received any drinks. One staff member behind the bar for the whole venue. It was Abba themed with not a single Abba song playing. The food was cold, and when biting into our burger there was a bit of plastic inside. At this point I asked to speak to the manager whose response was we offered to give you a new one and you said no. No apology, When I said the table was ridiculous and we were eating off of our laps I was told that it was an overreach, I was Pretentious and he wouldnt accept that because we had a table in front of us. (6 people picture for reference). The bar tender then told me she wasnt even a bar tender and didnt even know how to make cocktails. We ended up walking out at 12:50 because we had been given 4 cocktails (ordered 6) that were so watered down and disgusting. The manager was rude and never have I been spoken to the way he spoke to me after finding plastic in the food and no drinks we decided there was no point trying to reason with him again. 45 per person, never again.
Apr 20th, 2023

Apr 19th, 2023

Nice place, good prices.
Apr 7th, 2023