Tredz Bikes | Cardiff

Friendly service and good price (tried to save me more as well). Used Tredz for a number of years one of my go to's shop or on-line
May 1st, 2023

I used Tredz to buy my first bike on Cycle to work scheme. I had awful customer service at Evans which was further highlighted when Tredz were so brilliant with me. I delt purely with Chris, he was fantastic. Answered the phone to me on my initial call and followed me right through to getting mud guards fitted several weeks later. I can't fault them/ him. Chris spent about 2hrs with me on my first visit, stood in the rain keeping my parter entertained when I did laps of the car park. I went in with some idea of what I wanted and a bit of research behind me. Chris filled in all the gaps, great knowledge really appreciated his manner when talking to a complete novice, in Evans I was spoken down to. He was helpful but did not over complicate things either. I left with my bike the following week after it was all approved by the scheme. All communication was easy and helpful. I can't fault it. It was above and beyond what you would expect. You also really get a measure of a place when things go a little wrong, we had some issues with Mud guards and they were fab wit it, very accommodating and just keen to ensure everything was done that could be - and they did! Just a massive thank you to Chris for making the experience super easy and enjoyable. I love the bike!!!
Apr 21st, 2023

Apr 2nd, 2023

Went to Treadz to buy an Ebike via Cycle to Work, I stood around looking for a while, staff were busy with other customers. I was about to leave and come back another time when Chris approached me and helped me decide which bike to get. No hard sell, no nonsense, Chris was great and sorted the purchase from start to finish. When I came to collect the bike it was busy in the shoo again, Chris must have been just arriving to start his shift, he saw me and came straight over to help me complete the purchase. Love my Cube hard tail E bike.
Mar 30th, 2023

I went there today because of my bike gear shift issue so I thought I needed a new derailleur apparently it is cable tension. Thanks to James he is able to explain and help me figure out issues. He was able to give tips on maintaining my bike and explained how things. I honestly don't meet people like James who is a great guy. Great customer service I would definitely come back if I had issues or enquiries.
Mar 25th, 2023