Y Crochan

After booking for 16 of my friends and family for a baby shower afternoon tea i was very excited! I spoke to a lovely lady on Facebook messenger to arrange (won't put her name out there!). She was very accommodating and even offered for me and a couple of others to come half an hour before booking time of 1pm to set up. A deposit of 5 per head was also paid. Imagine my suprise when on the day of the shower (22nd October 2022) at 12:05 - bearing in mind me and my mum were in Caernarfon and 2 friends on the way to set up for 12:30, I have a phone call from a random mobile number. She asked if I had booked a table for 1pm, which I replied I had, and she told me that it would have to be cancelled as the chef is not available due to 'personal' reasons (which I will not air). I asked if she was joking and said that there were 14 people on the way for the baby shower and she said sorry and that was the end of the conversation. Obviously upset and frustrated at 8 months pregnant I began calling around places in caernarfon... Jason in table table saved the day and was absolutely brilliant with us!! Following this call and calming down a little i messaged the mobile number that called me and asked for my deposit back that afternoon and hoped Chris was OK. I was told that they would pass the message on and Chris would call me the following day. This just didn't add up if the reason given was true.... Also at this time I still assumed the lady who cancelled the booking was something to do with the business! But this is not the end of the story... When I arrived home later on I received a message from Y Crochan Facebook asking how today went.... Which was confusing as they had cancelled. Long story short... The person who called me to cancel was not anything to do with Y Crochan and not the lady I had been speaking with over Facebook messenger. I was informed that Chris has decided to cancel all bookings as he had gone out on a sesh/partying the Friday night. I won't bore you with other details and how I found out, but there is enough evidence to show he knew what he was doing and aware of the bookings he had on Saturday. I am fuming, ruining my day, taking my money, lying to me and giving out my details to one of his friends who I have no clue who they are. The following day I have found out the reason given was a lie. Even more infuriating and upsetting! Obviously I then wanted the deposit back that everyone had paid, I contacted Chris who did apologise but also tried to defend his actions. To add insult to injury he told me on the 23/10/22 that he was unable to pay me my deposit back until the 31/10/22 due to having no funds in the business. I let him know that it was a good job I paid the deposit into his personal account and asked for it back, again he said he was unable to pay me back until the 31/10/22. This is the reason I have not posted anything up until now as I wanted everyone's money back first. For someone trying to set up a successful business this is a JOKE. Talent will only take you so far, you need to be a people person, trustworthy and honest... All of which The Crochan is not. I am absolutley gutted this has happened and hope that it doesn't happen to anyone else!!!
Nov 17th, 2022

Incredible dining experience. Great decor, great soundtrack and expertly executed dishes, 10/10 would recommend
Sep 16th, 2022

Ordinary Overpriced Recommend an alternative
Jul 28th, 2022

Well its hard to describe really - probably the worst eating experience in Caernarfon. We waited over an hour for a shared starter of wild mushrooms and goats cheese and it finally arrived burnt and inedible. Free wine was offered. Main courses were just ok. Asked for the bill and the starter and extra wine were excluded but the 20 online booking deposit was missing. When mentioned a 20 note was swiftly taken from the till with no questions asked! My guess is the days are numbered! Avoid. Reply to your response. Wow! Well done. That rude, offensive pack of lies really shows everyone on this very public platform the sort of company you are.
Jul 16th, 2022

(Translated by Google) Thank you for wonderful food, and an extremely creative arrangement and selection on our plates. Enjoyed the wine too Nice to see a busy atmosphere back once again in the town. We would be back Good luck Thank you for lovely food. Presentation was a feast for the eyes alone We enjoyed the wine too (2 bottles down!) Fantastic to see the town's restaurants busy again. We'll be back Good luck (Original) Diolch am fwyd bendigedig, ac gosodiad a detholiad creadigol dros ben ar ein platiau. Wedi mwynhau yr gwin hefyd Neis gweld awyrgylch prysur yn l unwaith eto yn yr dref. Byddem yn l Pob lwc Thank you for lovely food. Presentation was a feast for the eyes alone We enjoyed the wine also (2 bottles down!) Fantastic to see the town's restaurants busy again. We'll be back Good luck
Jul 25th, 2022