Santander

Been going to this branch for years on and off... Really great chatty staff and helpful. Good work. P. S I am electrician, so often in my work clothes.. After reading other review.
Sep 2nd, 2018

I have just had yet another horrid experience at the Caernarfon branch. I was due to have an appointment to open a 123 account & dashed over from where I was working 15 miles away for my meeting. I was left waiting even though I had an appointment & when finally the adviser did decide to see me , she treat me so condescendingly that I felt belittled & totally unvalued as a customer. I felt that it was not possible to go through with the appointment as it was unlikely to have a good conclusion, because I was so upset. In the end she apologised in a very patronizing manner. I did not want to deal with her . I did get someone helpful to look at my savings account last time & set up an ISA for me, but she was the exception in this branch. I have in the past removed my mortgage & insurance from Santander because of the treatment I have had there. The only reason I keep going there is the staff that work on the counters have always been professional, lovely helpful people that have always done there best for me, I do not understand why the advisers are so hit & miss. Banking is a very personal matter & it would be good if everyone could be treated respectfully, even if they are in work clothes. I sent this email to the complaints department & they did not bother replying
Nov 22nd, 2013