Water Wings Swim School LTD

Small classes, personal attention, great covid prevention and water safety
Oct 9th, 2022

We paid for 1:1 sessions for our two children. The swim instructors are great. In particular Cat. However, the business lets the whole show down. The turn over of instructors is quite high, my son had approximately 6 different instructors in the 5 months he was with Water Wings. The premises is run down. In the 5 months of being there, the showers were never turned on. This was explained as a covid precaution at first, but has now turned into a money saving tactic due to the current energy prices. At the same time this was communicated, the price of 1:1 sessions increased from 26 for half an hour to 30 for half an hour, due to the cost of heating the building and pool. The changing rooms are filthy and to our knowledge, the radiators have never been on. The prices for all other provisions they offer (group swimming lessons, soft play area, pool party hire) were not increased. This suggests to me that theyve targeted parents who consistently spend large amounts with them on a regular basis. After posting negative feedback, my wife was refunded and told to never come back. The way the business is run is poor, instead of tackling constructive criticism with positive changes to the service they provide, they decide to cancel you instead. The children never got to say goodbye to their instructors. The business doesnt care for the kids, service provided or otherwise- they care about the money parents are lining their pockets with. We wished we listened to others who warned us to begin with.
Feb 18th, 2022

Jan 25th, 2022

Started off well..but as time went on the organisation was very poor. They didnt know what was going on ..my child would end up doing same thing numerous lessons then end up back doing what she started right on her first lesson..she completed stage 1 and 2 and still they tried to get her to stage 1 a good year later when shed already done it moons ago ..very disappointed in the end.
Oct 12th, 2021

Fab family fun swim - grandchildren loved it
Aug 21st, 2021