Bridgend Audi

Ive had my Q3 serviced regularly for the last 5 or so years by Bridgend Audi, plus other maintenance items. On my last service my experience wasnt that favourable (Feb 2023), was greeted by a receptionist who was more concerned about lipstick and checking herself in a compact mirror than ensuring customers were comfortable. It was 25 minutes before I was asked if Id like a drink, this was while the service rep was walking over to me with my keys. Upon getting in my car, I find dirt on the passenger footwell, not how I left it. I was advised it was from the pollen filter and was given options for a vacuum right there or come back for a valet. Option 1 wasnt suitable as I was heading to work and I didnt want to go back to Audi just for a vacuum of the carpet. However when driving away I noticed a squeaking sound. I addressed this with Audi and was advised it could be a motor, it was checked by Bridgend and it was confirmed a motor was likely he cause but they had stopped it for now. If it came back to call them and they would order the part. So the squeak come back, I called (April 2023), to be told that it was one of two items, due to me not knowing the name of the item I was advised of, Id have to pay for a diagnostic for a squeak that Bridgend Audi told me about in less than 5 minutes when I returned my car after the initial service in Feb. 5 years of going back to Bridgend Audi and in 2023 I get this service. Disheartened and dumbstruck by the lack of any customer support or service.
Apr 23rd, 2023

My 2 hr wait turned out to be 3 1/2 hrs. Staff were very pleasant and coffee was plentiful. Except for the wait would have been 5 stars.
Apr 19th, 2023

Mar 31st, 2023

Excellent customer service again Shout out to Jane,Jade and Huw on this occasion. Always excellent customer service from Martin Parsons and Geoff Courtier
Mar 5th, 2023

I initially had a few problems with my audi A3 that I bought from Bridgend but they have now been successfully resolved. Thank you
Feb 15th, 2023