The bay furniture company

We bought wardrobes from Nathan in October, 2022. We were told that there was a scratch on one door, which he would replace as soon as he could. Delivery went well, no issue there. I have since contacted Nathan by phone, and visited the store a number of times, and was reassured each time that the door would be replaced. By coincidence, a neighbour had some furniture from this company delivered about 2 months ago, by the two gents who delivered ours. I spoke to him, and he rang Nathan, and I was told the door was ready, and would be replaced in the next few days. After 2 weeks I attended the shop again, where a lady rang Nathan, who stated that the door was in storage, and he'd fix it that week. 3 weeks later, no door, no call. The product might be ok, but after sales service leaves a lot to be desired.
Apr 23rd, 2023

Recently bought a corner sofa. Excellent customer service and prompt delivery. Definitely would use again .
Mar 23rd, 2023

Bought a sofa described as "new other" condition (ex-display) but they delivered a seriously frame-damaged sofa which has been repaired so poorly and in clumsy non-standard way. Also, its all headrests got issues as well. None of these faults (or possibly more) were stated at all but said its in excellent condition, all fine. The guy (Nathan) who is probably in charge of everything in this company, has got the money in cash upon delivery and vanished, no answer whatsoever eversince. They are not abided by any ethics or trading law but their own interest. This company should be fined or shut down by relevant authorities as it's a total scam. Avoid this rogue trader and don't put you on hassle!
Mar 16th, 2023

Absolutely stunning table and 2 bench seats ,they claim to be solid and they are ,im amazed how well made they are ,they were so heavy i pitied the two chaps who delivered it for us , delivered right to my conservatory and fully assembled , amazing quality good prices and amazing service i could not be happier and would highly reccomend this company to anyone .
Feb 13th, 2023

Brillaint experience. Like any consumer, youre always skeptical of online purchases. It almost seemed too good to be true. Bay Company were incredibly professional - sent an invoice straight away to confirm receipt of payment. The sofas were delivered the following week by 2 friendly guys. They made sure the sofa was in the right position and cleaned up any mess. 10/10
Jan 13th, 2023