Vale Veterinary Centre Barry

Hi thank you so much for all your support Monday for what you done for Alfie staff were amazing thank xx
Apr 17th, 2023

Sadly Our 141/2 year old King Charles cavalier, Alfie had to visit The Vale for the last time on Monday. I have to say how wonderful and compassionate everyone was ,many thanks for all you sympathy,care and dignity. Amazing xx
Apr 16th, 2023

Just given you (another) poor review to highlight the inappropriate and very rude responses to genuine reviews. I would suggest this person (I wont say manager, because they aren't one whatever they say) urgently gets some training in basic manners, reducing microaggression and how to accept responsibility. I mean who brought you up? You're lucky you've not been slapped with an attitude like that. Do feel free to 'report' my review (I can see that's gone well for you in the past).
Mar 6th, 2023

I have been with Vale veterinary for 6 years now. After today appointment I realised how lucky we are to have such a amazing vet. We couldn't have ask for better care for our Fibi. Always very helpful and caring. Thank you for everything
Nov 29th, 2022

STAFF NEED TRAINING ON PTS SERVICES OFFERED TO LIMIT DISTRESS I HAVE EXPERIENCED!! I registered with Vale vets only a few weeks after its opening in 2014 and was so impressed with Richards Ethos of giving excellent customer/pet care in an environment where relationships were built with the pet and owner unlike large group vet practices where there was no consistency or personal service. Other vets not knowing the animals history or owner, roll forward a few years and what has happened opening hours changed from the once 7days a week 8am-8pm to now 5 but really 4 as no vet on a Wednesday 9-6pm with hour for lunch and no weekends increase in registered pets since covid leading to never being able to get an appointment unless you pay 95 for an emergency appointment and even pre-booked appointments you still are kept waiting outside constantly and staff are rude when you question this after waiting 30mins outside for labrella injection in the boot of my car which takes seconds. AND NOW TO MY REAL AND UPSETTING COMPLAINT!! Monday 30th January after an awful weekend and my dog not well I rang the surgery to ask what was the procedure and services they offered for euthanasia as my boy was around 16 and I didn't want him to suffer anymore after years of back and leg problems, the receptionist said she didn't know and would find out and call me back which she did and passed the phone to the nurse who had zero empathy and told me I would need to see a vet first and go from there but no appointments were available but I could go to Newport I said why would I go to Newport when my vet is in Barry(also didn't know they had a practice in Newport)at this point as I was upset I said I would call back the following day, Tuesday first thing I rang again and spoke to the receptionist and I asked for an appointment to see Richard I was told I could have an emergency appointment at 95 which I agreed to as still at this point I had know idea what services they provided to put my baby to sleep, receptionist said she would need to check again with vet she rang back and said it wasn't possible as Richard was to busy and they had no appointments Wednesday as it was nurse only so offered an appointment in Cardiff again not my Vets and not the Ethos Richard started so I may as well have been with any large vets as I was now seeing someone I didn't know on the saddest and hardest day, we arrived at Poncanna for our appointment and it was awful, Vet asked what can I do for you today when we went in after the whole family had said our goodbyes and she offered us Morphine to see how he would get on....Shocked I said he cant stand up and is so lethargic so she checked him and said he had a heart murmur something that had never been mentioned before, Papers signed she explained she would take him to put the canular in not once explaining this would hurt him as the sound of my baby screaming in the other room broke us, it was horrific and when she brought him back in said aw bless him he missed you, she then administered end of life drug and he was gone in seconds I was holding and cuddling him and then all this fluid poured out his nose and I was covered in it when the nurse came in as my coat hands face was covered she said that's normal I said how would I know after multiple calls not one person explained what happens and this was my first pet PTS. THIS VETS NEED TO TRAIN ITS STAFF ON WHAT SERVICES ARE OFFERED FOR PTS AND WHAT IS INVOLVED AS SINCE THEN I HAVE BEEN TOLD THIS COULD HAVE BEEN DONE AT HOME A SERVICE THAT WAS NOT OFFERED TO ME AND STAFF JUST WANTED IT TO BE DONE ANYWHERE BUT THEIR VETS CENTRE, MY LAST MEMEORY OF MY BABY IS HIM SCREAMING IN PAIN AND FLUID PUMPING EVERYWHERE AND STAFF WHO REALLY COULDNT OF CARED LESS!!
Mar 13th, 2023