Coastal Coffee

Absolutely DISGUSTING!!!! Staff were VERY rude to my mother and I regarding our assistance dogs. The manager had told the waitress to kick us out! We were told we HAD to sit outside. When I challenged this and corrected the waitress of the laws around assistance dogs she continued to shout over me. There is obviously a reason for us having assistance dogs but this woman did not care how she made us feel. It was humiliating. Got money back and left. Do not recommend and will be reporting this business to the correct authorities.
Apr 25th, 2023

Handled rude customers brilliantly! A real treasure to Barry Island. I decided when passing to pop in for a coffee. The inside was warm and nicely decorated followed by very friendly and helpful staff (It's always nice to walk into an establishment and see the staff enjoying themselves and providing a happy atmosphere for the public). Prices were so cheap I couldn't believe it considering the average coffee in most places is over 3-4. I mean 2.10 for a latte? And a biscuit!!! Coffee was delicious too! which was even more surprising because most places with these prices really represent that, not coastal coffee. They handled two rude customers very professionally and to the best of their abilities. These two woman were complaining they couldn't have their dogs in the shop (the shop is not dog friendly, which makes sense in my eyes especially when serving food as its unhygienic). The staff explained that if the customers had card showing that they were support dogs they could allow them to remain the shop... Instead the staff received a very nasty and vicious excuse (along with other remarks and gestures) "I've left the card at home" After the customers shouting horrendous abuse at the staff they eventually left. *It would only be illegal if staff refused to allow the dogs in when the customers have a badge on display* To the owner of coastal coffee, your staff are a treasure and handled the situation tremendously! I will be returning here as I also noticed the variety of food options available all for (you guessed it) an affordable cost! Wonderful!!!
Apr 20th, 2023

I have an assistance dog. So does my grandson. We called into cafe. We were told no dogs. We explained our situation. After we ordered the waitress came across and started to say we had to sit outside. My daughter tried to stop her but she persisted (loudly). Her manager had told her to tell us to leave. But this breaks the disability law. He required us to have written proof - which my daughter attempted to explain was not the case. By the time she finished I was in tears and we left - totally embarrassed. (It had rained earlier and all the outside seating was wet through - so not an option as no attempt was made to dry them).
Apr 20th, 2023

Apr 12th, 2023

Didn't feel welcome at all. Waitress didn't even acknowledge us at first then was very loud and and didn't get order right. And coffee was awful. Maybe they were tired from busy day but it wasn't the best end to our day
Mar 30th, 2023