NatWest

May 4th, 2023

Bank is mainly a part time branch, open mostly in hours people are at work, or in school. Branch has huge ques due to the lack of open hours. When you are served, it's in a wide open public area, so your personal banking in now public banking. As the man people qu right behind you. Only 1 paying in machine and it's in the branch. Meaning you have to have an argument with the public as they think you are jumping the qu when simply paying in using the machine. One of the staff is deeeeeeeply rude and condescending. If I had any other choice, I wouldn't bother. But those opening hours .... Is the bank running out of money to pay more staff more hours?!?!? I think not. Moving banks soo I think.
Jan 19th, 2023

As a branch, this NatWest is ok. Opening hours are absolutely shocking. Staff can be amazing, but I have had a couple of useless ones as well. Staff can be really slow but problems do tend to get dealt with if you manage to get to the branch in the hours it's open. Two of the three consultation booths are very open, not private at all, and you have all the noise of the main area coming through while you're in there. There is one consultation room, although not always available.
Oct 11th, 2022

This branch has dumbed down im afraid, went in today to organise a number of things, which had to be discussed in public , wasn't even offered a private room!, A tall, stern, unfriendly woman served me, well I say served me, she wouldn't let me settle an account without a note from the pope and a DNA sample!!. Rude, unprofessional and unhelpful, time to move on I think .
Jan 28th, 2022

Pretty soon this branch will be open for an hour, on the third Wednesday of any months beginning with the letter S. Pathetic that companies are still clinging on to this "pandemic" excuse for shoddy service. May as well close this branch.
Dec 27th, 2021