Morrisons Pharmacy

So easy to pick up your prescription you dont have log to wait and the staff are so helpful
Mar 27th, 2023

Very dissatisfied with the service as the last 3 or 4 times have consecutively been quite disappointing. Today's episode, went to pick up a prescription tendered in almost a week ago. Got to the counter, gave my details and still spent 15 minutes waiting. due to previous negative experience, I confirmed from the surgery that it had already been picked up 2 days prior. Returned to the counter to alert the staffmember who then confirmed my worst fears, the prescription request, although acted on by the GP and collected by the pharmacy had NOT BEEN DISPENSED. Almost a bit sorry for the staffmember who said they were just there for 2 weeks , but was able to explain that nowadays you'd have to call or visit even a day before...I enquired what the use of making the request a week b4 was, if it wasn't going to be processed. Oh and the number can't be given because it's "on Google and actually there's fewer staff anyways". I was asked to return in 30 mins, by which time I informed that I was already disappointed because I'd be missing my train. Staff reassured me it will indeed be ready then. Tell my why, almost an hour later, during which I managed to fit in another whole appointment in town, MY PRESCRIPTION was still not ready. I rewrote my details and confirmed I had come an hour earlier, but still this made no difference. I watched the clock tick and at the very last minute was only told "sorry it had been misfiled "all along Needless to say I dashed out of there..and still missed my 2nd train At this point, I am 99% sure no one in management is going to read or action this..but my question to the staff here is this: what is your guideline on the best possible way to get ones prescription dispensed on time..? Because in the last 4 or so months, presenting the slip ahead of time , appearing days before to collect, calling the GP practice and them confirming your staff have indeed picked it up, opting not to wait I longer for 'labeling' because I'm also a HCW (staff ID presented)and will take all responsibility...nothing seems to work. Anyone willing to bet that a simple apology won't even be given??
Mar 22nd, 2023

I had a really bad experience at the pharmacy today. the pharmacist was not nice to me at all, All I wanted was one box of medicine for my baby and she said NO we will not take any prescriptions we are busy come back after 3 and it was 12:30!! She was completely rude and didn't even show any true apology! I will never go there again. I really hope they look into the manners and professionalism of the pharmacists they hire, this is unacceptable! on the contrary the pharmacist assistant was a lovely lady who helped the gentleman before me in the line.
Mar 8th, 2023

Delayed treatment for my son despite GP ohh sending 2x faxes and emails which they refused to check calling my husband a liar they finally called GP ohh to confirm that there was infact a pescription after my husband refused to leave and it was there like my husband said only for them to say that medication was not available and him needing to go to boots Bangor. Staff were rude to my husband and did not appears to have common sense to call gp ohh i first instance, when he asked and they couldn't find it.
Jan 2nd, 2023

Id arrived at Morrisons pharmacy at 7.45 last night to have what is usually a 5/10 minute consultation with a pharmacist. It was the only time in the day that I could go and thought Id be fine with it closing at 8pm. The girl behind the counter was not helpful at all and I felt pretty judged for what I was asking for. Not only that, shed stated that theyve been open since 9am. Isnt the whole point of opening hours that you can go in when it fits around your schedule? Felt shunned away and disappointed with the service.
Sep 30th, 2022