Ammanford Self-Drive Hire Car & Van Rental

AVOID. We had booked a van and been told that there was a 2k insurance excess. When we arrived we asked if they offered an extra waiver policy to cover this. The response from the gentleman covering the desk, seemed to imply that instead of it being an excess, the 2k was the only insurance the company offered. I.e the rest of the risk was carried by the renter. So that if there was a write off in the event of an accident , the insurance would pay for the first 2k and the customer would be liable for the rest. This seemed unusual so we asked questions to try to clarify. The answers were evasive and unclear. Another person that worked there then said that if we asked questions about the insurance they wouldnt rent the van to us!!!! We tried to explain we were just wanted to get clear about the terms and conditions. We were told they would be sent after we signed the paper work. In the end we left. If this sounds too incredible and weird to be possibly true - then you are feeling as flabbergasted as we were. AVOID.
Apr 30th, 2023

Local
Feb 17th, 2023

Having been caught with extra charges on numerous occasions over the years with the likes of Hertz I try my best to avoid hiring vehicles. Had no choice this weekend. Hired a van for the weekend to help someone move. Pick up was easy with the opportunity for thorough inspection. Existing damage was recorded with photographs on the rental agreement along with fuel level and mileage. There was a mileage allowance of 250 miles per day. A 200 deposit was included in the hire cost. No issues with van. It was clean and ran well. Returned the van on the Sunday evening to the service station. Whilst very convenient, this does leave you open for damage claims you cant defend. With this in mind I made sure I took photographs on return to match the same angles as the hire agreement. Anyway, no issues whatsoever. Deposit was credited back to my card in 2 days as promised. Overall a positive experience and Id be happy to hire again from these guys.
Jan 29th, 2023

Excellent service with lovely new vehicles cant fault anything , even the prices are great, thanks very much. *5*
Nov 28th, 2022

Had a van from here today Fantastic clean tidy van Very helpful staff Who could ask for more
Nov 20th, 2022