Ridiculously Rich by Alana

Ordered a mystery box of 15 and mystery box of 9. Only the 15 turned up in a box of 9 and smaller box of 6. Got in touch to say 9 box was missing with no reply for 4 days and when I did get a reply it was to tell me sorry but they didn't have the 15 box container left so sent it in 9 and 6 boxes. Not sure how this has anything to do with my missing box. Sent another 2 emails with no reply still so have had to go to PayPal for a refund. Customer services is absolutely atrocious, I even went on one of their tik tok lives that they do every day hoping for a response and got told the woman who I was speaking to on the live was the one who deals with emails and she would have a look at my missing order but not a peep from them. Maybe instead of constantly promoting themselves for new orders they should make sure orders are sent out correctly and maybe reply to emails? It's a shame because the ones we got as a gift for my sisters birthday were lovely and I would have been a returning customer. Hopefully I get my 22.50 refunded for missing box or even just someone in their bakery to send it out!!! Disappointing
Apr 16th, 2023

I dont like their products and they are very rude
Apr 14th, 2023

Placed an online order, having seen Alana on The Apprentice a few years ago and wanting her to win. She packed the order on TikTok live in front of me and the cakes were in my hand only 23 hours later! That is speedy. It took a lot of willpower not to scoff them all at once. The cakes are luxurious, flavoursome and moist which makes them incredibly moreish. The mint crunch is such a delectable delicacy, the flapjacks moist, crumbly and just simply divine. Watch RR on TikTok Live and look for special offers like I did (free delivery in this case) and enjoy a tapestry of culinary delight. Thanks Alana and team!
Apr 13th, 2023

Outstanding products made with good quality ingredients. Best brownies I have eaten. Placed my second order of 15 slices. Arrived 48 hours later. Will see how long these last. The first box only lasted 5 days. Will certainly buy again and I have recommended to friends.
Apr 13th, 2023

Bought the mystery cake mix multiple times for delivery now and I think they're unreal! Such a good selection and always so tasty especially after a 15 second microwave! I also left a comment with my preferences and these were fulfilled so I'm a very happy repeat customer
Mar 10th, 2023