Abergavenny Motorhome Hire

Hired Billy for a few days. Advertised as having aircon, TV, awning and heating. It has none of these things (awning and heating are broken, the other two never existed). Van hasnt been looked after at all. Tables now live on the floor as their brackets have broken. Awning broken (we were told it still worked- it didnt!). The correct screws wouldve solved the awning and tables problems however they dont care. Only 1 hob works. Seat leavers broken so difficult to pull seats down and back. Van not cleaned prior to our use, we had to clean when we stopped. Issues with Billy that would make it fail its MOT. Reported issues to company on return, misinformation still online and highly likely theyve not fixed any other defects. Never used pop top as we werent shown properly how it opened, but were informed there are multiple holes in it due to people not putting it away properly. Also, not located in Anergavenny as the Google pin indicates- now in Crickhowell. Oh- and dont expect anyone at the property when dropping off- I think they know they have disgruntled customers so turn up late. AVOID.
Sep 29th, 2022

Mar 23rd, 2022

What a fab holiday, never hired a motorhome before and was pretty anxious driving such a larger vehicle but did take long to adjust. Would definitely recommend hiring from this company
Feb 13th, 2022

AVOID Hired Big Bertha for 10 days which was advertised as "luxurious", this was definitely not the case!! Bertha is tired and needs some TLC, awning didnt work, tv only works when hooked up and then only plays DVD's, mould in cupboard, lots of signs of wear and tear in van. There was no kettle in camper, we had to use saucepan, no frying pan, toaster tripped electricity (not been PAT tested in 8 years), advertised as 6 berth but only 3 knives supplied, no chemicals for toilet supplied, glass still on cooker from previous customer smashing lid, no dust pan brush etc supplied to clean camper, someones sock found in pull out bed!! Their customer care needs lots of work, we where told we would be reimbursed for issues, this didnt happen. They don't answer emails, messages or phone calls....total cowboy outfit!!!! If your looking for stress free holiday with luxurious van's and great customer service look elsewhere!!!!
Aug 16th, 2022

**USE THIS COMPANY AT YOUR PERIL** Very disappointing experience with this company, booked the 4 berth Motorhome on two occasions, first time the Motorhome was new and had that new looked after feeling, although we did have an issue with no hot water, second time the Motorhome was damaged, dented and in need of urgent repair and didnt live up to the expectations of the first hire, especially when you have to get rid of the last rentals toilet waste as this was left in the Motorhome when collecting it!! The communication from this company is very very poor, we were overcharged on the rental, pointed this out at rental time and were told yeah that looks like our error will sort it out but they have failed to reimburse the over payment, before trying to tell me the Motorhome was damaged when returned but could provide no evidence of what damage had been caused even though the Motorhome had been returned and a final damage walk around conducted with them? Despite numerous correspondence (since May 2022) and providing the information they have requested, the communication from Abergavenny Motorhome has surprisingly dried up? They seem more than happy to take your money but not too forthcoming in giving it you back!!
Aug 14th, 2022