Alex Brown Motors

Good staff is hard to come by
Apr 14th, 2023

Always reliable.
Apr 10th, 2023

Went very sour very quickly , was called to say car had passed then called back to say it had failed on binding brakes , declined the offer of repair seemed very aggressive when picking car up where as it really should have been me that was annoyed,should really watch what you say about your customers when you bum dial then for nearly six minutes. .shame I can't put video and pics up as my binding brakes free wheel smoothly and my so called thin brake pads are as meaty as when I fitted them at the end of Feb admittedly yes disc's have a slight groove but certainly not pitted or excessively corroded as suggested.Enjoy your upcoming Holiday Service: Vehicle Inspection
Mar 19th, 2023

Feb 22nd, 2023

Brought my car (2014 Peugeot 208) to diagnose the cause of a P0420 fault code despite a new catalytic converter, about 3 weeks ago. They have managed to fix the code by performing some ECU re-calibration. I have not had a repeat of this code. It seems that some garages are better at "computer" work than others and Alex Brown seems to be one of these. I had an impression that a full report would have been provided (as stated by their website). This was not my experience. I would suggest even a line or 2 of the key findings, plus some basic observations (e.g. mileage) be included in the invoice. This would help for a couple reasons 1. Not everyone (myself included) understands the terminology given verbally and it gives us opportunity for further research 2. Provides a record which can be followed-up if needed (and especially if at another garage). But yes, the whole interaction cost me 78 (including VAT) and one shouldn't be expecting a fancy folder and a courtesy car to come along with it. Gordon was very patient in explaining what the issue was and what had been done. Front counter lady (didn't get her name) was incredibly helpful as well. This was an overall positive experience and would return again if the need arises. Would recommend this garage.
Feb 23rd, 2023