The Willow Practice

I have been with this surgery for over 30 years, back when Dr Russell was the lead GP. In the PAST, I have been saddened at times by unhelpful receptionists but this has clearly changed now. I find the receptionists friendly and professional. The AskmyGP app has radically changed the surgery accessibly and I find it a very useful tool. Yes appt waiting times are sometimes long, but this is a small surgery, so this needs to be expected. I feel the surgery is a decent, well managed service. Thank you.
Dec 17th, 2022

Been a client here for circa 8-10 years and although there have been issues in the past, the doctors and senior health staff are really helpful once you could get through to them. Roll forward to today, and with the current setup using the ASKMYGP app, the practice has been transformed, fast, useful and positive responses are achievable intraday. Ability to send and share documents from comfort of home/work. Health service, welcome to the 21 century.
Nov 26th, 2022

Rude receptionists and doctors who don't know how to do their job. I wish I could score 0. Sent for surgery even told I could have avoided it if the doctor did a simple procedure. The surgeon was baffled how it was escalated to surgery without doing this. So angry and lost faith in the doctors but unable to move at this time.
Nov 11th, 2022

Advanced nurse at the practice once asked me in after using askmy GP only to sit across the table to tell me, there's nothing they can do to assist me, covid restrictions were still on at the time- she could simply tell me all she wanted over the phone or email. It was really insensitive of her and a waste of time! Other time she's coldly said to me, "we are waiting for your tests results" when i haven't even gone for the tests yet. She was never helpful to me not 1 time and will always stand in the way of help with a doctor as if am a waste of time when i genuinely live with pain. There's been no satisfaction ever dealing with this nurse. No choice but to leave after waiting for a referral that never came and feeling dismissed.
Sep 27th, 2022

I was with this practice years ago and it was terrible back then and still is today.The receptionists are sour faced not pleasant at all or helpful
Sep 2nd, 2022