Mesart Hair Design

Need to change my review sorry. Felt disappointed after many years always wanting to go to salon. Girls are lovely don't think there expertise matches there prices. I don't mind paying over the odds however after a week in a half sitting in another hairdressers chair they couldn't believe that I only had it cut in such a short time.
Mar 29th, 2023

Services: Hair coloring, Hairstyling
Feb 17th, 2023

Shocked by their customer communication after a poorly executed haircut. How disappointing, would not recommend.
Sep 9th, 2022

I was really pleased this afternoon to see on Mesart's website that they had availability for a late night appointment tonight. I couldn't book a children's appointment online but I could see that they had children's prices so must do child cuts. I was asked by the receptionist if I was a regular customer. I said I had been before but I wasn't a regular. I was shocked (and actually really quite angry) to then be told that they only cut children's hair if the parent is a regular customer so I couldn't her get an appointment. My daughter is an individual in her own right and I was happy to pay whatever price you have set for teenage cuts. You have now lost any potential custom from me (and her) in the future. Not the best policy for customer service or for the growth of your business.
May 3rd, 2023

Visited back in July for a cut and colour, attended a consultation with Stuart which was brilliant and feeling confident I would leave with what I requested I booked and my appointment was with Chloe. I discussed having my hair cut to shoulder length with Chloe and she advised to take it slightly shorter so that it didnt sit on my shoulder and flick out. Based upon her advice I agreed and my hair was cut up to my jawline. Which I wasnt happy with but ultimately hair grows so its a temporary annoyance. However I did state on numerous occasions that I need to be able to tie my hair back and Im only just able to nearly two months later. I had the front of my hair bleached having discussed with Stuart that I fancied the mallen streak look of white blonde at the front of my hair. What wasnt explained to me is that to ultimately gain the lift needed to achieve this look is that it would require multiple visits. This would have been fine had I not wanted to change my hair for an event I had the following week, and if it was I could have postponed my hair or rethought the style I was trying to achieve. When having my hair rinsed, I commented to Erin(?) that my scalp was particularly tender and as such she adjusted the temperature of the water to help cool my scalp. Then when Chloe was finalising my cut/drying I also commented on this again with a response of Yeah bleach can make your scalp tender. My scalp and forehead were burnt. Granted the full damage didnt show until the following day but I left the salon with visible redness, only for it to get worse and for the skin to scab over. I had severe chemical burns and no due care was taken when I raised the issue either time. My head and hair was so sore, I couldnt bare to wash my hair or put a brush through it for another week. When leaving I had made another appointment as I felt embarrassed at the amount of money Id just spent to leave with a bunch of regrets and a lot of pain. Needless to say I cancelled the following appointment. Additionally, my cut is uneven (something I also pointed out in the salon as there was a part much longer than the rest of my hair) and Ive had hair breakage on the either side of my face from hair that had no previous chemical treatment until this visit. Which makes me think my hair was over processed. Really disappointed with the results from what I expected to be a luxurious, indulgent visit. I chose not to contact the salon as I was too disheartened and embarrassed to make a phonecall purely for this purpose, but felt feedback is needed.
Oct 1st, 2022