Achray House

Chamber Rating
-
Scott Wardrop
Apr 27th, 2023 -
Fraser Ian
Apr 30th, 2023 -
Hannah
Apr 29th, 2023 -
Daniel Mitchell
Apr 25th, 2023 -
Alex Abeil
Apr 20th, 2023
Contact Info
- (176) 468-5320
Questions & Answers
Q What is the phone number for Achray House?
A The phone number for Achray House is: (176) 468-5320.
Q Where is Achray House located?
A Achray House is located at Achray House, Strathearn Ward, sct PH6 2NF
Q What is the internet address for Achray House?
A The website (URL) for Achray House is: http://www.achrayhouse.com/
Q How is Achray House rated?
A Achray House has a 4.5 Star Rating from 165 reviewers.
Ratings and Reviews
Achray House
Overall Rating
Overall Rating
( 165 Reviews )
Scott Wardrop on Google

Fraser Ian on Google
Again we were too full to try the desserts which sounded lovely .
Laura , the owner , runs a very efficient ship indeed. The staffing problems nowadays in more remote locations must be horrendous but she has gathered a very good team . Claire, the manager is a gem , dealing with demanding vegetarians like me , showing a great knowledge of her product and both ladies absolutely doing their best to provide a first rate experience in trying times post covid. Dinner was not fast food , neither should it be so and we were so happy to take in the view and enjoy our drinks. If I was to make a suggestion, an unexpected , complimentary amuse bouche would really please the diners and your chef is clearly creative enough to produce this ( the pea veloute he made for me in a glass/ cup would be perfect )
Well done to the whole team . Breakfast was also lovely . We witnessed a
misunderstanding with other guests on our first night. When expectations exceed reality , its always going to be difficult to address and people deal with things in different ways . Hiccups occur in the most prestigious establishments and in these trying times we find its always better to find the funny side of things and have empathy with the hospitality staff .. even better when they give you free stuff as an apology
Well be back as will the vast majority of your guests . Thanks for a lovely break!
Vegetarian options: Ive said it all above!

Hannah on Google
The reason for the 1-star rating is down to our experience at dinner. To begin with, the starter took over 40 minutes to arrive, and the beer that was ordered was forgotten about.
The main course, the roast beef, was passable.
When it came to ordering the dessert we made our choices, ordered and waited. Around 20 minutes later Claire (GM) came to apologise for this delay and explained the chef was unhappy with the souffls and they were being redone.
After another 15 minutes or so we were then informed that the chef had decided to take the souffls off the menu, as the trainee chef was not making good enough souffls.
At this stage it was feeling a little bit farcical for a top notch establishment serving fine dining French cuisine but Claire was very apologetic and offered us any other desserts we wanted free of charge, and a free beer.
This, although a strange experience, we would have been happy with and everything satisfactorily resolved. Or so we thought.
No more than 2 minutes later, Laura (the owner, we understand) arrived with our original dessert order.
Clearly confused by this we queried how this was possible as all the reasons for the delay and subsequent pulling of the souffls from the menu had been fully explained, and yet here we had before us a perfectly good looking souffl.
At this point we had been seated for 2 hours and 15 minutes.
The response to our questioning both the souffl appearing and the overall time that everything was taking was defensive in the extreme, bordering on rude, that we would question either of these things.
And this flew in face of Claires earlier explanation of things. It was absolutely the feeling that the right hand does not communicate with the left.
The encounter that evening with Laura was unpleasant, unwelcome and unexpected.
In the morning we came down for breakfast to be advised by Laura that 1. We would not be charged for anything. 2. We were not welcome to stay for breakfast.
You can imagine the overall impression we are left with.
The service, organisation and customer treatment has been appalling and we would not be able to recommend Achray House Hotel to anyone.

Daniel Mitchell on Google
Food & drinks: Everything we were served, both breakfasts and dinners, was beautifully presented and delicious. Special 'munchions' for the souffls!

Alex Abeil on Google
(Original)
Exceptionnel!!!! Il faut y aller de toute urgence et apprcier le cadre, le service et le restaurant de trs grande qualit !!!