West Lodge Estate

Dec 30th, 2022

The estate was lovely and quiet with a nice woodland walk for the dogs. However the caravan itself was very old, the windows were very drafty, there was old lamps and ornaments about. The sofa was very worn and not clean, the plates were really outdated. There was only a few cups and glasses, no tin opener. The mattresses on the beds were very very springy, had back ache through the night and when got up. You could see the damp and dead skin in the shower cubicle. This caravan was not worth the money, when we booked it said we had booked the new larch caravan and showed photos of a different one so can imagine how disappointed we was. This bedroom is very small with no space to get changed at all. We won't be booking again unfortunately this wad not big enough at all for 3 adults and 2 dogs and the quality of the caravan was disgusting
Nov 2nd, 2022

First impressions were amazing.Brilliant location and fantastic views in every direction. However we booked into the site with a motorhome . The toilet block was something out of the 60s ,the old toilet block was dirty and looked like it was being used as storage. The ceiling was of a wooden construction full of cobwebs it reminded me horse stables.. Don't go with a motorhome until everything has been referbishedtThekitchen was equally if poor
Jul 16th, 2022

Jul 15th, 2022

Booked months ago. Received an email a few weeks ago saying our reservation had been cancelled. I called immediately and was advised the cancellation was an error and that our booking was still in place. Left Peterborough at 10am and travelled 360 miles to arrive and be told we had no booking. Our booking was for three nights in a caravan at 350. This business's solution was to offer us a 'lodge' at 200 per night... the lodge was basically a glorified caravan that we were told we could not drink alcohol in or even COOK in, this was due to it being new and for sale. Thankfully we had family staying in an actual lodge on the park so we were able to sleep on their sofa bed the first night (which this business tried to charge our family extra for!) and then make alternative arrangements for the other two nights. The customer service was poor, we were made to feel like it was our fault this happened.... the last thing you need after traveling all day. I would like to add that the member of staff on site, Helen, did everything she could to help us. Thank you, Helen. Overall, an absolutely awful experience. I would rate ZERO STARS if I could.
Aug 29th, 2022