ARNOLD CLARK - STRATHAVEN Ford

First visit to this branch and traveled purposefully to visit a Ford dealer. Booked in for an aircon issue, for them to diagnose it needs an aircon service that they cant do as they dont keep the gas required. There only is 2 types of AC gas used in the automotive industry! Claimed the rear tyres had low tread when they both have about 4mm across the tread. No phone call to tell us the car was ready so we just travelled in before they closed, although they were quick to phone if they wanted to carry out additional work. Car also gained 10 miles on the odometer at my expense.
Apr 3rd, 2023

Mar 30th, 2023

Booked my car in for its MOT, and for them to check my air conditioning as making a loud whistling noise in whenever used so think the gas might need topped up which I stated on the phone when booking it in. First off I only booked this branch as was a ford branch and I own a ford car so you think they would store/ have the parts to fix things right? Wrong!! Got a phone call to which they stated they dont the MOT all fine but some advisories about my brakes and tyres, when they done the diagnostic test it shows it requires a service and an oil change when this was only done in august (6months) ago. And that the aircon needed the gas topped up/ regased. BUT they dont store the gas my car (ford) requires. Came off the phone fuming as I dont live local to strathaven and only went there as a ford branch and so it would actually get fixed. Headed over to the branch at 4:45 to collect my car as had no phone call yet to even say it was ready which it was! For them to say they are processing the paperwork the now and would have called me shortly. But because I dont even stay near strathaven and needed to organise a lift to get back over there it would have been closed by the time I managed to get there. Then would have been left without a car! No video or correspondence from the branch with regards to my MOT or and service that was done on the car. And when I got back in and checked the mileage as took a picture when dropped it off and they had added 10 miles onto my car so where the hell were they driving it to or doing with it!!? Just completely annoyed, frustrated and angry and not just the fact my car couldnt get fixed but the service given also. Would avoid at all costs and going elsewhere in future. Got the branch managers email address which I will be putting in a formal complaint and to their customer services department as absolutely flabbergasted at how Ive been treated and handled today and now I need to go elsewhere anyways to pay someone else to look at it and be able to actually fix it. So thanks Arnold Clark for absolutely nothing!! Service: Air conditioning
Mar 28th, 2023

I am very satisfied with the service I received, my issue was dealt very professionally and I couldn't be happier with an outcome. A special thanks to the Service Manager Sharon Waugh who was very helpful.
Jan 31st, 2023

Had an issue with my previous service. They sorted it quickly with no fuss. Thank you.
Jan 11th, 2023