Procast Group Procast Building Contractors, Property Services & Energy Services

Missed arranged appointment time the had no update for 3 months. Requested speak to the manager but after 6 weeks they are now ignoring my call. An absolutely terrible company with no customer service skills After tell Falkirk Council that procast wouldn't be allowed in my property I got a knock on the door on the 10th January 2023. After tell the 2 procast staff members that they are not allowed in I closed the door only t hear the female staff member, a older woman with long blondish hair say "what a D**k". When called to complain about this the woman on the phone laughed at me. And now they won't answer the call. As a company they are pathetic.
Jan 8th, 2023

Local council had this joke of a company in to do gas servicing. My appointment was for 3.45pm on the 26th January so I made sure I was home ready from 3.15 and then no 1 turned up. I've now had the council state they would do a forced entry on my property and I've to pay for the locks etc unless I make a new appointment which I have but this time with the council. I called precast to be told that I wasn't in the property at that time when their worker came to do the servicing however they very quickly backtracked and said they were unsure why the engineer didn't turn up after I said I have cameras on my property which records everyone who comes onto our path and no one did that day except myself, my sons and my husband and asked if they wanted the footage forwarded onto them. So funny listening to them trying to come up with excuses after that. This isnt the 1st year weve had issues when theyve been employed to do the gas servicing either. Would have given no starts if that was an option.
Jan 11th, 2023

Critical: Professionalism, Quality, Responsiveness, Value
Nov 21st, 2022

Oct 1st, 2022

Nightmare water damage to home. Garden left in mess. I have a disability and been waiting 7 weeks for hand rail to be put back on. Which has caused me to have 3 falls.slabs damaged front door step damaged also some wee garden ornaments. Complete joke one year on and still waiting on some repairs
Sep 9th, 2022