West End Garage KODA Stirling

Took my vehicle here for an issue with my clutch to be investigated. I was told on two separate occasions that I could pick my car up, then on that day the date would change. The communication of what was being done was shambolic, and I was unsure what they were even doing to the car, the quote also kept changing. I kicked up a bit of a fuss as they say they offer a premium service, but I got nothing of the sort, the communication was poor, the customer service was shocking, and I question the quality of the work from the garage when they changed their mind about what the problem was with my car TWICE. They offered me a 'substantial' discount from an MOT and service for the inconvenience, and then emailed me a 10% discount... The discount was a total slap in the face for the awful experience I had gone through. And when I replied saying I was not happy with that offer they just ignored me, I replied again and I was ignored again. Would not recommend this garage to anyone, and my parents will not be bringing their Skoda back either.
May 3rd, 2023

Great service as always by the service team! Kim and Becky are just the best really welcome you in and look after you. Thanks again team see you at MOT time!
May 1st, 2023

Got the car we were buying fitted with a towbar and a spare wheel in less than a week. Would definitely recommend.
Apr 9th, 2023

Brilliant service and a beautifully prepared car
Mar 24th, 2023

Just bought our 6 th scoda great service from staff
Mar 18th, 2023