Douglas Park MINI Stirling

Very poor service at this car dealer. Travelled from Edinburgh to Stirling to purchase a car. An appointment had been arranged for 2pm with the sales representative Sean Huntley. I emailed Sean twice to reconfirm our appointment and let him know I was on the way to Stirling. When I arrived on time it took over 30 minutes to be approached by a sales representative and we were left to stand about the car showroom. We were finally seen to by one of the staff members who explained that somebody had purchased the car within the last 20 minutes. We were waiting in the car showroom for over 30 minutes meaning the car had been purchased whilst we were there waiting on our overdue appointment to begin with Sean. Overall extremely dissatisfied with the service and disappointed at the complete lack of care for customers time so would not recommend.
Jan 18th, 2023

Brand new car and having some issues but its need to wait a month before they can book it in to check it over!
Apr 6th, 2023

Great customer service and a special thank you to Amy Gordon for her attention to detail.
Jan 23rd, 2023

Very disappointed- I booked my car in to have a fault fixed under warranty. Very nice man completed this for me and booked my car in for about 4 weeks later - and agreed to pick up and drop back my car to my house. Come the day, no-one turns up to collect my car, and on telephoning the garage was told they have no record of my car being booked in, and in addition no longer want to offer the service of collection, as they wouldnt normally offer it to my postcode! But you DID offer it? What is happening to customer service these days? Expect mistakes? - yes -, but when they happen would normally expect them to to rectified satisfactory. Very disappointing and frustrating. And X customer of Douglas Park Stirling
Oct 28th, 2022

0/10 would not recommend! I attended with my vehicle as I believed Douglas Park had a good customer service reputation and it would have been worth the extra cost to have specialists carry out the work, however this was not the case. My car was returned to me 7hours after i dropped it off whilst i sat in the waiting area on it. It appears the "specialists" have used the wrong tool to remove the cover, returning it damaged and not correctly fitted. I have emailed regarding this and had no response, would AVOID at all costs.
Sep 24th, 2022