Wickes

Awful experience with the manager. Bought plasterboard that did not fit in my car (my mistake) and kindly asked if they would be able to cut it for me. All of the staff I talked to were lovely, friendly, giving advice and suggestions. The manager took one look at me and said no and left me with 6m^2 of plasterboard on the shop floor! I had to buy a Stanley knife and measuring tape and cut it in the car park myself. Halfway through, I turn around and see the manager standing there watching me!! Lovely staff but a horrible manager. Avoid this place if youre new to DIY.
Apr 22nd, 2023

What a nightmare! We used Wickes Stirling design & installlation service. The errors in design consultant's measurements mean we dont have the kitchen we agreed to , the workmanship was shoddy resulting in 3 weeks of hell & the store manager was never available. Once you commit to the purchase its impossible to contact anyone via email or phone & now the jobs complete ( & not as we agreed) noone from complaints responds & the store take no part in owning the complaint. The way they treat customers is disgusting & we wish we had never used Wickes Stirling.
Mar 25th, 2023

I come here a lot always great staff, helpful, and a good stock
Feb 23rd, 2023

Poor experience visiting this shop - no customer service whatsoever. Liked flooring and decided to purchase online including the edging strips. Been on the phone for 3 days now to get in touch with the store ( my cars off the road or would have been in person) No one from any Stirling department picks up the phone. All flooring delivered including edges were delivered on time but soaked in snow and ice. 6 out of the 10 pks damaged cartons and all edging is very poor quality, edging looks like paper glued on mdf and this coming away from itself. They must have been left outside in snow prior to putting in delivery van.. so Im assuming that no customer help whatsoever when walking round the shop then there will be absolutely no chance for them picking up the phone. Been escalated by head office since yesterday morning ( still no answer on the phone !!)
Dec 20th, 2022

Person I spoke to was very helpfull
Nov 10th, 2022