Card Factory

Card Factory

Hours

Thursday:
9:00 AM - 9:00 AM
Friday:
9:00 AM - 9:00 AM
Saturday:
9:00 AM - 9:00 AM
Sunday:
12:00 PM - 12:00 PM
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 9:00 AM

Chamber Rating

4.6 - (9 reviews)
6
2
1
0
0
Read Our 9 Reviews

Chamber Rating

4.6 - (9 reviews)
6
2
1
0
0
  • June Foy

    Great selection of cards
    May 29th, 2022

  • Mandy Hill


    Apr 13th, 2023

  • Aimee Hutchinson

    If I could give 0 stars..I would! Extremely poor customer service.. rude, argumentative staff, including the manager, who accuses customers of lying over 1 after spending over 8 on cards alone, asking for extra money when youve already gave the right change, but they drop it everywhere & then arguing with the customer when advised not to accuse them of lying and shorting changing them, and even once the money was found on the floor behind the counter!! No apology only abuse! Disgusting
    Feb 3rd, 2023

  • Chloe Reid

    Just attended at 5:30 to be told theyre closed
    Jan 8th, 2023

  • alistair mckean

    Very Poor Customer Service: My wife popped in to purchase a Fathers Day balloon and as soon as she walked outside the store the balloon (which was very poorly tied) blew away. She immediately returned to the store and spoke to a lovely young lad who politely apologised for the balloon not being secure and said he would get her another one but he just needed to speak to his manager in the back and sort it out - he returned looking slightly bewildered and embarrassed to say to my wife that his manager had said she was outside the shop so shes not getting another balloon or a refund. I called the manager this morning to explain the situation and she replied with if you buy a bottle from a store and smash it outside you wouldnt get a refund I tried to explain that there is a difference between dropping a bottle outside (I disagree - stores with good customer service would replace the bottle) and a balloon that wasnt tied properly. She didnt seem bothered at all and said fine If thats how you feel. This whole experience has been very negative on Fathers Day as instead of spending time with my family I am calling the store and writing this message about a balloon that costs pennies to make. It would have taken the manager seconds to explain to my wife her decision or even look at the knot that was obviously not secure but she sends a bewildered young employee that obviously disagreed with the treatment of my wife over a balloon to explain that its tough luck basically. Avoid this store at all costs It may be cheap but so is the treatment of customers.
    Jul 2nd, 2022

Read Our 9 Reviews

About
Card Factory

Card Factory is located at Hallam Rd in Stenhousemuir, Scotland FK5 3BF. Card Factory can be contacted via phone at (132) 456-3399 for pricing, hours and directions.

Contact Info

  •   (132) 456-3399

Questions & Answers

Q What is the phone number for Card Factory?

A The phone number for Card Factory is: (132) 456-3399.


Q Where is Card Factory located?

A Card Factory is located at Hallam Rd, Stenhousemuir, sct FK5 3BF


Q What is the internet address for Card Factory?

A The website (URL) for Card Factory is: https://www.cardfactory.co.uk/


Q What days are Card Factory open?

A Card Factory is open:
Thursday: 9:00 AM - 9:00 AM
Friday: 9:00 AM - 9:00 AM
Saturday: 9:00 AM - 9:00 AM
Sunday: 12:00 PM - 12:00 PM
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 9:00 AM


Q How is Card Factory rated?

A Card Factory has a 4.6 Star Rating from 9 reviewers.

Hours

Thursday:
9:00 AM - 9:00 AM
Friday:
9:00 AM - 9:00 AM
Saturday:
9:00 AM - 9:00 AM
Sunday:
12:00 PM - 12:00 PM
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 9:00 AM

Ratings and Reviews
Card Factory

Overall Rating

Overall Rating
( 9 Reviews )
6
2
1
0
0
Write a Review

Mandy Hill on Google

image


Aimee Hutchinson on Google

image If I could give 0 stars..I would! Extremely poor customer service.. rude, argumentative staff, including the manager, who accuses customers of lying over 1 after spending over 8 on cards alone, asking for extra money when youve already gave the right change, but they drop it everywhere & then arguing with the customer when advised not to accuse them of lying and shorting changing them, and even once the money was found on the floor behind the counter!! No apology only abuse! Disgusting


Chloe Reid on Google

image Just attended at 5:30 to be told theyre closed


alistair mckean on Google

image Very Poor Customer Service:
My wife popped in to purchase a Fathers Day balloon and as soon as she walked outside the store the balloon (which was very poorly tied) blew away. She immediately returned to the store and spoke to a lovely young lad who politely apologised for the balloon not being secure and said he would get her another one but he just needed to speak to his manager in the back and sort it out - he returned looking slightly bewildered and embarrassed to say to my wife that his manager had said she was outside the shop so shes not getting another balloon or a refund.
I called the manager this morning to explain the situation and she replied with if you buy a bottle from a store and smash it outside you wouldnt get a refund I tried to explain that there is a difference between dropping a bottle outside (I disagree - stores with good customer service would replace the bottle) and a balloon that wasnt tied properly. She didnt seem bothered at all and said fine If thats how you feel.
This whole experience has been very negative on Fathers Day as instead of spending time with my family I am calling the store and writing this message about a balloon that costs pennies to make. It would have taken the manager seconds to explain to my wife her decision or even look at the knot that was obviously not secure but she sends a bewildered young employee that obviously disagreed with the treatment of my wife over a balloon to explain that its tough luck basically.
Avoid this store at all costs It may be cheap but so is the treatment of customers.


June Foy on Google

image Great selection of cards


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Overall Rating

Overall Rating
( 9 Reviews )
6
2
1
0
0

Write a Review

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