Card Factory
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Hours
Chamber Rating
-
June Foy
May 29th, 2022 -
Mandy Hill
Apr 13th, 2023 -
Aimee Hutchinson
Feb 3rd, 2023 -
Chloe Reid
Jan 8th, 2023 -
alistair mckean
Jul 2nd, 2022
Contact Info
- (132) 456-3399
Questions & Answers
Q What is the phone number for Card Factory?
A The phone number for Card Factory is: (132) 456-3399.
Q Where is Card Factory located?
A Card Factory is located at Hallam Rd, Stenhousemuir, sct FK5 3BF
Q What is the internet address for Card Factory?
A The website (URL) for Card Factory is: https://www.cardfactory.co.uk/
Q What days are Card Factory open?
A Card Factory is open:
Thursday: 9:00 AM - 9:00 AM
Friday: 9:00 AM - 9:00 AM
Saturday: 9:00 AM - 9:00 AM
Sunday: 12:00 PM - 12:00 PM
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 9:00 AM
Q How is Card Factory rated?
A Card Factory has a 4.6 Star Rating from 9 reviewers.
Hours
Ratings and Reviews
Card Factory
Overall Rating
Overall Rating
( 9 Reviews )
Mandy Hill on Google
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Aimee Hutchinson on Google
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Chloe Reid on Google
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alistair mckean on Google
My wife popped in to purchase a Fathers Day balloon and as soon as she walked outside the store the balloon (which was very poorly tied) blew away. She immediately returned to the store and spoke to a lovely young lad who politely apologised for the balloon not being secure and said he would get her another one but he just needed to speak to his manager in the back and sort it out - he returned looking slightly bewildered and embarrassed to say to my wife that his manager had said she was outside the shop so shes not getting another balloon or a refund.
I called the manager this morning to explain the situation and she replied with if you buy a bottle from a store and smash it outside you wouldnt get a refund I tried to explain that there is a difference between dropping a bottle outside (I disagree - stores with good customer service would replace the bottle) and a balloon that wasnt tied properly. She didnt seem bothered at all and said fine If thats how you feel.
This whole experience has been very negative on Fathers Day as instead of spending time with my family I am calling the store and writing this message about a balloon that costs pennies to make. It would have taken the manager seconds to explain to my wife her decision or even look at the knot that was obviously not secure but she sends a bewildered young employee that obviously disagreed with the treatment of my wife over a balloon to explain that its tough luck basically.
Avoid this store at all costs It may be cheap but so is the treatment of customers.
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June Foy on Google